Dáil Éireann Debate, Wednesday - 19 January 2022
95. Deputy Catherine Murphy asked the Tánaiste and Minister for Enterprise, Trade and Employment if he will provide a schedule of all client and or customer-facing and or orientated services that his Department provide via a contracted service provider; the contractor that provides the service; and the cost of same for the past five years to date in 2022. [1797/22]
View answerMy Department and its Offices have entered into twenty customer facing and/or orientated services via a contracted service provider over the past five years and to date in 2022.
For the vast majority of its procurements, my Department and its Offices, which includes the Companies Registrations Office, the Intellectual Property of Ireland, the Labour Court, the Office of Director of Corporate Enforcement and the Workplace Relations Commission, try to use available centralised procurement frameworks put in place by the Office of Government Procurement (OGP), as well as utilising the e-Tenders website and advertising in the EU Journal, where applicable.
Details on the various customer facing and/or orientated services that my Department and its Offices have in place via a contracted service provider and the cost of same for the past five years and to-date in 2022 (where applicable) are set out at Appendix I and Appendix II below.
APPENDIX I - Details on the various customer facing and or orientated services that my Department has in place via a contracted service provider and the cost of same for the past five years (where applicable).
EDI Factory Limited Trading as Celtrino provide eInvoicing services to my Department as it relates to PEPPOL (Pan-European Public Procurement On Line), an Infrastructure where buyers and sellers can exchange electronic documents for the provision of services.
Celtrino
2019 - €4,120
2020 - €3,997
2021 - €3,997
In 2021, my Department contracted Matrix Internet Ltd, to design, build and host a climate action hub to assist businesses take steps towards Climate Action. This project is part funded by the Public Service Innovation Fund and the Department of Environment, Climate and Communications. To date the Department of Enterprise, Trade and Employment’s portion of spend has been:
Matrix Internet Ltd
2021 - €81,677
2022 - €1,999
My Department held a stakeholder engagement event held virtually in October 2020 in relation to the National Economic Plan. The Department procured an event management company, Real Nation Management Ltd. to support the organisation and logistics associated with the event, including an digital platform, AV equipment and event management services
Real Nation Management Ltd. 2020 - €25,262
There was also a contract entered into with Compass Catering for the provision of a venue to host a stakeholder engagement summit relating to the Future Jobs Ireland Summit in the Aviva Stadium. This was organised jointly by my Department and the Department of the Taoiseach and took place in November 2018.
Compass Catering Services Ireland 2018 - €4,879
APPENDIX II - Details on the various customer facing and or orientated services that the Offices of my Department has in place via a contracted service provider and the cost of same for the past five years (where applicable).
Intellectual Property Office of Ireland (IPOI)
GlobalPay provide payment technology to the Intellectual Property Office of Ireland (IPOI) for online Credit Card terminals. GlobalPay process all customer specific payments to the IPOI that can be made online or over the phone. These include renewal fees, as well as a range of other payments for the Office which are made by card (Credit and Debit). These fees below are in respect of transaction charges.
GlobalPay
2017 - €822
2018 - €725
2019 - €703
2020 - €696
2021 –€546
2022 - €45
Workplace Relations Commission (WRC)
Interpretation services are generally utilised by the WRC to provide interpretation to parties during hearings who have very limited or no proficiency in the English language.
Accent Solutions- Reception Service for Lansdowne House, Dublin 4
2019 - €49,379
2020 - €37,150
2021 - €25,929
EIR - Reception/ Telephonist Services for Lansdowne House, Dublin 4
2017 - €43,897
2018 - €53,119
Word Perfect - Interpretation Services
2017 - €58,071
2018 - €69,760
2019 - €72,905
2020 - €38,855
2021 - €8,658
Translation.ie - Interpretation Services
2019 - €5,316
2020 - €117
2021 - €20,258
EU Translations - Interpretation Services
2018 - €443
2019 - €2,742
Cormac Leonard- Sign Language Interpretation 2019 - €394
Commercial Translation Centre- Interpretation Services 2021 - €260
Beatrice Translations- Interpretation Services
2019 - €1,242
2020 - €662
2021 - €677
2022 - €369
Bridge Interpretation- Interpretation Services
2018 -€677
2019 -€1,876
2020 -€2,011
2021 -€2,104
2022 - €545
Gwen Malone Stenography- Interpretation Services 2021 - €301
Europus Language- Interpretation Services 2019 - €138
Irish Sign Language- Interpretation Services 2018 - €730
Aisling Glover- Interpretation Services 2017 - €516
Amanda Mohan Sign Language- Interpretation Services 2017 - €280
Context Interpretation Services- Interpretation Services
2017 - €1,493
2018 - €517
2019 - €949
2020 - €135
