Dáil Éireann Debate, Tuesday - 15 February 2022
283. Deputy David Cullinane asked the Minister for Finance if he plans to address the wider issue raised in correspondence from a person (details supplied); and if he will make a statement on the matter. [7556/22]
View answerAs the Deputy is aware, the Central Bank of Ireland has responsibility for the regulation and supervision of regulated financial service providers in terms of consumer protection and prudential requirements.
Through its consumer protection role, the Central Bank sets out requirements in its codes of conduct which detail how regulated firms should deal with and treat their customers. If a customer of a regulated firm is not satisfied with how the regulated firm is dealing with them, or they believe that the regulated firm is not following the requirements of the Central Bank’s codes and regulations or other financial services law, they should make a complaint directly to the regulated firm. If they are still not satisfied with the response from the regulated firm to their complaint, the regulated firm is required to include details for the consumer on how to refer their complaint to the Financial Services and Pensions Ombudsman.
From the details supplied in this particular case, it would appear that the issue arising relates to the registration of an interest in the property and the conveyance of property rather than matters relating to the terms or operation of a mortgage credit contract. Policy in relation to conveyancing issues and the related legislation are matters that fall within the remit of my colleague the Minister for Justice.
