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Passport Services

Dáil Éireann Debate, Wednesday - 16 February 2022

Wednesday, 16 February 2022

Questions (126)

Danny Healy-Rae

Question:

126. Deputy Danny Healy-Rae asked the Minister for Foreign Affairs if his attention has been drawn to ongoing issues with the online passport tracker (details supplied) which is causing frustration for applicants who are advised to track their application on-line but the system is not updating all applications; and if he will make a statement on the matter. [8649/22]

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Written answers

The online Passport Tracker tool provides applicants with an indication of how their application is progressing through the system and gives an estimated issue date based on the current average application processing time.

The Passport Service regrets that the Passport Tracker has been experiencing technical issues which has resulted in the tracker not correctly updating a small number of applications.   The Passport Service apologises to applicants that have been inconvenienced by this short-term technical issue which is currently being resolved.  

Applicants who wish to receive an update on the status of their passport application can contact the Customer Service Hub at (01) 6711633 or via Webchat on my Department's website (www.dfa.ie/passports).

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