Dáil Éireann Debate, Tuesday - 22 February 2022
331. Deputy Darren O'Rourke asked the Minister for Housing, Local Government and Heritage the average time to update folios on the landdirect.ie website in each of the years 2019 to 2021 and to date in 2022; and if he will make a statement on the matter. [9093/22]
View answerThe Property Registration Authority (PRA) continued to maintain a high level of service to support a robust property market throughout the period of COVID-19 restrictions.
As set out in the PRA Customer Charter, completion times are measured in respect of cases that are in order (that is, that are not rejected or queried) and do not involve a change to map. In 2019, 87 per cent of applications were completed within 10 working days and 90 per cent within 20 working days. The 10-day and 20-day completion rates dropped to 49 per cent and 56 per cent, respectively, in 2020, and to 35 per cent and 43 per cent, respectively, in 2021, due to the impact of the pandemic and reduced staff resources. The year to date in 2022 shows 35 per cent of cases have been completed within 10 working days.
The PRA are developing a customer-centric and targeted programme to make the best use of available resources to deliver improved quality customer service. Customers are at the centre of all PRA decisions and actions, and they will continue to engage with all stakeholders on how to improve service delivery times.
The PRA is always willing to act on requests from lodging parties to expedite an application pending in the Land Registry, and every effort is made to expedite cases where valid grounds for urgency exist, such as a pending sale or financial hardship.
