Dáil Éireann Debate, Tuesday - 1 March 2022
180. Deputy Pat Buckley asked the Minister for the Environment, Climate and Communications the reason that no provider in east County Cork can provide 30mb of speed to a housing estate (details supplied); if his Department will undertake an investigation on his behalf; if the premises will be included in the fibre rollout; and if he will make a statement on the matter. [11627/22]
View answerThe housing estate referred to in the Question is located in the BLUE area on the NBP High Speed Broadband Map which is available on my Department's website at www.broadband.gov.ie. BLUE areas are not included in the State intervention area covered by the National Broadband Plan as commercial operators are already providing high speed broadband or have indicated future plans to do so. My Department defines high speed broadband as a connection with minimum speeds of 30Mbps download and 6Mbps upload. Commercial operators have indicated their plans to supply Gigabit services to all premises in the BLUE area of the NBP Map by 2026. Under State aid rules, my Department is not permitted to displace commercial investment by intervening in areas where commercial investment exists or is planned, as to do so would be an infringement of these State aid rules. The activities of commercial operators delivering high speed broadband within BLUE areas are not planned or funded by the State and my Department has no statutory authority to intervene in that regard.
Complaints about service provision are a matter to be dealt with between the consumer and the service provider in the first instance. If this avenue has been exhausted without a satisfactory resolution, the Commission for Communications Regulation (ComReg) may be able to assist further. ComReg is the independent body that issues licences to broadband service providers and investigates complaints to ensure that companies are delivering services in line with their licence obligations.
