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Driver Licences

Dáil Éireann Debate, Thursday - 3 March 2022

Thursday, 3 March 2022

Questions (37)

Alan Dillon

Question:

37. Deputy Alan Dillon asked the Minister for Transport the reason walk-in services at National Driver Licence Service offices across the west are no longer available; the reason a hybrid system to book an appointment is not in place for those who have limited internet connectivity or difficulties with digital illiteracy; and if he will make a statement on the matter. [12123/22]

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Written answers

Attendance at National Driver Licence Service (NDLS) front offices is no longer available without an appointment. Previously, people with an appointment had preference and attendance without an appointment was facilitated if time permitted. 

Market analysis undertaken by the Road Safety Authority in advance of the procurement of the current service contract showed that more bids and better value for money would be attainable if the service was delivered on the basis of appointments only. An appointment-only service manages queues, gives certainty to customers and prevents overcrowding, queueing and long waits. It also allows the service provider to manage the resourcing of the service because demand is predictable rather than having peaks and troughs during different times of the day.

The decision to move to appointments only was assisted by the availability of an online licence renewal and application service (which accounts for 40% of total applications) and the option for older customers to apply by post. 

Appointments to attend at a NDLS office can be made by telephone on 0818 919 090 as well as online. 

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