Dáil Éireann Debate, Thursday - 24 March 2022
285. Deputy Claire Kerrane asked the Minister for Social Protection the number of investigations launched in a region (details supplied); the number of these investigations that relate to one staff member alone; the cost to the State of the investigations, including legal advice; if she has concerns in relation to the matter; if she has examined the matter; and if she will make a statement on the matter. [15566/22]
View answerThe Citizens Information Board (CIB), under the aegis of my Department, is the statutory body with responsibility for the Citizens Information Service (CIS). CIB provides funding and support to eight regional CIS companies, including North Leinster CIS. Each of these companies is overseen and governed by a Board of Directors and run by a Regional Manager.
A Service Level Agreement (SLA) governs CIB's relationship with each of the companies. The SLA details the obligations the company has, to both CIB and the public, in providing services. The SLA also describes the various supports available to each company and its employees. This includes access to an independent external company, which provides support and advice on human resources and industrial relations matters to all Citizen Information Service companies.
Individual HR matters are managed by each CIS company. The companies have their own grievance procedures in place and facilitate access to an Employee Assistance Service. Consequently it is not appropriate that I comment on individual HR matters relating to the Citizen Information Service.
