While the NCS is an initiative of my Department, a Scheme Administrator has been engaged to manage the daily operations of the NCS on behalf of DCEDIY. Pobal act in this capacity as Scheme Administrator and it is their role to follow up on individual cases.
I do appreciate the difficulty of the applicant's position and the significant value that NCS subsidies can have in a family’s finances. However, NCS subsidies can only paid once an application is completed, a valid CHICK is registered with a childcare provider and the parent confirms on the system that all details are correct. This is a key financial governance measure that ensures that public funding is safeguarded and that the investment is following the child.
I appreciate that this may not be the desired response but I do hope that this clarifies the matter.