Joint Committee on Transport and Communications to meet with Aer Lingus to discuss recent IT system failures issues with flight booking and check-in services

The meeting at 1.30pm in Committee Room 2 of Leinster House will hear from the following Aer Lingus representatives:

Lynne Embleton (CEO)
Donal Moriarty (Chief Corporate Affairs Officer)
Peter O’Neill (Chief Operations Officer)
Susanne Carberry (Chief Customer Officer)

The Committee Cathaoirleach Deputy Kieran O’Donnell said: “The Committee is looking forward to meeting with Aer Lingus CEO, Ms Lynne Embleton and her senior management team to receive an in-depth explanation on the recent IT failures of Aer Lingus flight booking and check-in services at Dublin Airport which caused a mass cancellation of flights and a significant disruption to travelling passengers. 

“Specifically, we will be asking questions of Aer Lingus as to whether these booking and check-in IT system failures have been adequately addressed and resolved together with contingency plans in place to ensure a service breakdown of this magnitude is not repeated.

“Furthermore, we will be asking questions of Aer Lingus as to whether these booking and check-related passenger delay problems could have been foreseen and planned for earlier.

“In addition, we will be asking for an update on the operation and delivery of compensation to the affected Aer Lingus passengers here. It is critical to ensure that passengers can have confidence when deciding to fly with one of our national airlines.”

The Joint Committee on Transport and Communications has 14 Members, nine from the Dáil and five from the Seanad.