asked the Minister for Finance if he is aware that passengers disembarking at Dublin Airport have complained of the discourteous and unpleasant attitude of certain customs officials in the examination of their baggage; and if he will take steps to rectify the matter.
Ceisteanna—Questions. Oral Answers. - Dublin Airport: Examination of Baggage.
Customs examination is an unavoidable inconvenience for travellers and, as might be expected, there are occasional complaints on the lines indicated by the Deputy. Every such complaint is, of course, thoroughly investigated and only very rarely are the officials concerned found to have fallen short of the proper standards of courtesy and consideration. In these cases suitable disciplinary action is taken.
If the Deputy has any particular instance in mind and will let me have particulars I shall have it investigated.