: I move:
That a sum not exceeding £7,158,000 be granted to defray the charge which will come in course of payment during the year ending on the 31st day of December 1984, for the salaries and expenses of the Office of the Minister for the Public Service for payment of a grant-in-aid.
I propose to discuss Vote 19 — Civil Service Commission — Vote 21 — Superannuation and Retired Allowances — and Vote 49 — Increases in Remuneration and Pensions — with this Vote.
I do not propose to discuss Vote 20 — Office of the Ombudsman. This Vote has already been agreed by the House. Deputies will recall that, as the office was a new service and could not come into operation until the money had been voted, it was necessary to vote the money before the end of 1983.
Before dealing with the financial details, I would like to refer to a number of the most important developments in the management and modernisation of the public service. I have on previous occasions underlined to this House the great importance which the Government attach to the modernisation of the public service. In this concern, the Government are, I believe, responding to a widespread felt need in the community at large. This need springs from a number of sources. There is a recognition that, if the increasingly complex business of government is to be effectively handled, and if the national plan which the Government will bring forward shortly is to become effective in action, the quality and effectiveness of the public service will be a key factor. There is also a widespread feeling that the transparency and accountability which ought to characterise all public service activities need to be restored to what, in the opinion of many, has become a rather opaque and complex network of decision-making. This will require the development of clearer systems of accountability for public servants, and, of course, there is the feeling on the part of all of us who are taxpayers that the cost and size of the public service must be kept to the minimum.
For all these reasons, the Government consider that one of the most important measures it will take in the near future will be the publication of a White Paper on a better public service later this year. The White Paper will spell out the public service reforms which the Government have decided upon. Earlier this year, submissions were sought through the public press from any individuals or organisations who wished to put forward ideas on the modernisaiton of the public service. These have been taken into account in the work done within the Department of the Public Service on the preparation of the White Paper.
Already, in advance of the publication of the total package in the White Paper, many significant changes have been made. Perhaps the most prominent change has been the introduction of a new system for making appointments to top levels in the Civil Service. From the beginning of this year, all appointments to Civil Service posts from assistant secretary level upwards, including professional, technical and departmental grades, are made — by the Government or by the responsible Minister, as before — on the recommendation of the newly constituted Top Level Appointments Committee. This committee consists of four secretaries of Departments and the Chariman of the Public Service Advisory Council, who by definition comes from the private sector and who at present is Dr. Liam St. John Devlin. The objective of this new arrangement is to ensure that the best people are appointed to senior posts irrespective of the Department or class of grade in which they have been serving previously. This new system has been described in some of the media as representing a switch from a system of Buggins's turn. This is a misleading description. Promotions at this level in the Civil Service have not, in fact, been on the basis of seniority. However, the previous system did contain too many rigidities. For example, it was difficult for an outstanding officer to be picked out for the highest posts because top-level promotions were normally made within each Department and opportunities did not always match talent.
The new system is supported by a service-wide system of assessment or appraisal of all officers from the level of principal upwards. This is an important feature of the new arrangements. It is an indication that the selection of people for promotion is now intended to be based on job performance and not on any other criteria. At the same time as this new promotion system was introduced, the Government made a change in the tenure of secretaries of Departments. Secretaries appointed under the new arrangements will hold office for not more than seven years and will retire from the Civil Service at the age of 60. There are special provisions to cover the position of officers who were already over 55 at the time of introduction of the new arrangements. The purpose behind this change is to increase mobility at the very top of Departments and thus to give more able officers the opportunity of operating at this level.
Naturally, these new arrangements will prove upsetting for some. The general reaction to them, however, from outside as well as inside the public service has been favourable. There seems to be a general acceptance that the most able people will come to the top under the new arrangements.
The principle of competitive promotion supported by systematic appraisal is being applied further down the Civil Service hierarchy as well. An appraisal scheme for officials at principal and assistant principal level has recently been agreed. The arrangements for competitive interdepartmental promotion to the assistant principal grade are being extended, and agreement is, I understand, near on arrangements to apply the same type of system to the principal grade.
In speaking generally about the need for modernisation and reform, I made reference to the importance of greater accountability on the part of officials. This is a thorny and complex issue. It is Ministers who are statutorily responsible to this House for all the business of their Departments. It is right that Ministers should be responsible for the development and review of policy and that they should be answerable in this House for that. It is less clear that they ought to be so heavily immersed in the day-to-day executive tasks arising from the implementation of these policies but at the moment they must also answer to the Dáil for this. The Minister for the Public Service has said on a number of occasions that he envisages changes in this situation.
Even under present arrangements, however, it is intended to focus more clearly on the specific responsibilities of officials within the system. At the moment, the secretary of a Department, usually, is statutorily the accounting officer who is answerable to the Committee of Public Accounts for all expenditures from the vote for his Department.
The Minister is at present developing a management system within his own Department which builds on a carefully worked out and agreed statement of the aims and objectives of the Department as a whole. Flowing from these, the objectives of each manager down to certain levels are formulated and the criteria by which his or her performance will be judged are spelled out. This system is in the process of development in the Department. It is the intention in the new system to make each manager responsible for the efficient use of the budget over which he has control. This will lead not only to a keener sense of personal responsibility on the part of each manager but also to a more cost-conscious approach to management.
One of the most important programmes of improvement in the Civil Service at present is the drive to improve the service at the point of contact with the public. This is an area which has too often been neglected in the past. In common with most OECD countries, Ireland is beginning to take steps to improve the situation. The forbidding, uncomfortable public reception area with its daunting hatches is being replaced by, to borrow the computer terminology, user-friendly spaces which are pleasant and which give a modicum of privacy. Staff dealing with the public either face-to-face, or by telephone or letter, are now required to identify themselves. This means that they will wear name badges, they will sign their names legibly and have their name and designation typed underneath the signature on letters and they will give their section, title and name on the telephone. This move does away with the all too common practice in the past where civil servants dealing with the public remained anonymous and aloof, so that the citizen doing business with a Government Department found it almost impossible to follow up a query arising from an earlier contact. As part of the same programme, forms are being systematically improved so that they will prove a help rather than an obstacle to the citizen using them.
All these references to reforms and changes should not be allowed to obscure the fact that the Civil Service gives a highly competent and dedicated service to the public day in day out. This ought to be well known and understood by the public. The changes now in train are designed to improve this service further. Again, it is important that these improvements are known and recognised by the citizens who are the beneficiaries. For this reason, the Minister has launched a campaign to inform the public of the improving service now available from Government Departments. The importance of improving communication between those providing a service and those served is clear.
It is abundantly clear that computers will be a conspicuous factor in all aspects of management and administration in the future and that this will have vast implications for the organisation and deployment of people. Furthermore, the technology of the future will not, unlike the computers of bygone days, be capable of being bound into particular corners of an organisation, to deal only with the mass processing of clerical data. In that situation, it was always possible for top management to say that they did not have to become familiar with or understand the new methods or equipment. This is no longer possible. The new technology will pervade all areas of the Department or business and everybody, right up to the top, will need to understand what it can do for them and how it can do it.
That is why the Department of the Public Service have been organising appreciation courses in information technology for top management levels including secretaries of Departments. The response to these courses has been most encouraging and the feed-back very positive.
The containment of the numbers and cost of the public service has, of course, been a prime concern of the Government. Since 23 December 1981, only every third vacancy arising in the Civil Service may be filled. The effect of this policy has been that, despite a need to create new posts, the numbers serving in the Civil Service — excluding what are now An Post and Telecom Eireann — fell from 32,600 in July 1981 to 30,800 at the beginning of June this year.
This policy remains in force (though vacancies arising from the "career breaks" scheme are exempt from this embargo). Departments will continue to be allowed to create a certain number of new posts where they can find compensating savings to pay for them. There will be a widespread and systematic review of all Departments to identify the opportunities for such savings.
Arising from the decisions of the Government Task Force on Employment, two schemes were introduced, aimed at providing new job opportunities for young people in the Civil Service and, at the same time, facilitating staff with domestic and other interests who wish to avail of the new arrangements.
The first of these is job-sharing. This scheme, which was introduced at the end of February, will enable serving officers to share the duties of a particular post in return for half pay and other benefits. The resultant vacancies, including those occurring at recruitment level, will be filled. In addition, some Civil Service posts will be advertised on a job-sharing basis. Job-sharing recruits will be offered full-time employment after a minimum of two years.
The second scheme referred to is that of career breaks. Under it, most civil servants will be eligible to apply for a career break which will consist of special leave without pay of a period of one to three years. Career breaks may be availed of for a wide variety of reasons, including domestic responsibilities, further education, setting up a business, etc. Consequential vacancies will be filled. Again this will increase job opportunities in the Civil Service for young people.
The initial response to both schemes has been reasonable. It is intended to extend them to the health, education and local authority areas and to State-sponsored bodies. Ministers have been written to in this regard. The Minister for Health has already introduced a career breaks scheme in the health area.
I have mentioned that I did not propose to discuss the Vote for the Office of the Ombudsman. Deputies will be aware that the Ombudsman took office on 3 January last. Since then he has been inundated with representations of all kinds. While many of these do not come within the Ombudsman's writ, they are a clear indication of the need for the office in the first place.
It is the Minister's intention to review the extent of the Ombudsman's writ with the objective of ensuring that he has the widest possible powers which are desirable.
The Government have agreed on a scheme of staff exchanges not only within the public service and the wider public sector but also between the public service and the private sector. While the response to date has not been as good as had been hoped for, the scheme is being continued. In particular, it is the aim to have many more exchanges between the public and private sector. A small working party comprised of both the public and private sectors has been set up to encourage greater exchange between the two sectors.
I turn now to some of the financial details relating to this group of Estimates. The Estimate for Vote 18 — the Office of the Minister for the Public Service — is £7.158 million, which is an increase of £516,000 on the 1983 outturn. The Vote covers the day-to-day running expenses of the Department and comes in the main under four broad heads, three of expenditure and one (appropriations-in-aid) of income.
Pay for staff amounts to £5.371 million which is 75 per cent of the total Estimate.
The second item of major expenditure is £1 million for the purchase, leasing, renting and maintenance of computer equipment used by the Department's central data processing services.
There is a provision of £999,000 as a grant-in-aid for the Institute of Public Administration. This grant-in-aid is a contribution towards the general expenses of the institute and includes the corporate subscriptions on behalf of Government Departments. The institute are heavily involved in the training and educating of public servants, in promoting and undertaking administrative research and in publishing valuable sources of material on public administration.
Receipts on the Vote are expected to come to £1.3 million in 1984. These derive mainly from the charges made by the central data processing services in respect of computer work carried out for bodies other than Government Departments.
The second Vote is Vote 19 — the Civil Service Commission. The cost of running the Civil Service Commission and Local Appointments Commission in 1984 is estimated at a net amount of £1.115. This amount is required to cover the cost of salaries, wages and allowances of the staffs of the two commissions, the cost of the competitions run by them and various other expenses. The gross cost comes to £2.357 million but revenue received will reduce this by £1.242 million to £1.115 million. Estimated receipts in 1984 are considerably less than those for 1983. The decrease is due largely to the fact that, as indicated in the debate on the Estimates for this group of Votes last year, it has been possible this year to discontinue the charging of fees for competitions.
The Government have decided that a number of Civil Service Commission competitions, i.e., the adult executive officer, clerical assistant (clerical duties) and clerical assistant (shorthand typing) will not be held in 1984. It has been the practice to hold these competitions annually but, at present, there are large numbers of candidates available from existing panels who are sufficient to fill several times over the vacancies likely to arise for those jobs this year.
In April, at the request of the Minister, the Civil Service Commissioners made a regulation under the Civil Service Commissioners Act, 1956, which strengthened their long-standing prohibition against canvassing, or the use of influence, on behalf of candidates at Civil Service competitions. The effect of the regulation is to ensure that attempts, direct or indirect, by a candidate to influence the commissioners in the selection of persons for employment in the Civil Service will automatically disqualify the candidate.
Vote 21 — Superannuation and Retired Allowances — requires a net amount of £43.244 million. The Estimate covers payments of pensions and retirement lump sums to established and non-established civil servants, to their widows and widows of the Judiciary. Inevitably, the cost of superannuation increases each year because of the increase in the number of pensioners and the annual revision of pensions in line with pay increases. In addition the Government decided, in the context of the 1984 budget, that in the case of general pay increases, pensions would be increased as from the same date as salaries for serving officers. Previously, pension increases were payable only from the first of July following. This has added somewhat to the cost in 1984.
As regards Vote 49 — Increases in Remuneration and Pensions — full provision has already been included in departmental estimates for general increases under the 1983 Public Service Pay Agreement. That agreement also provides for the implementation of certian other special pay increases on a phased basis. Vote 49 contains a special contingency provision of £54 million to meet the additional costs of these special increases to the extent to which they cannot be met from existing departmental pay allocations. These amounts will be allocated and paid to the Departments concerned later in the year when the full extent of their additional liabilities is known.
On the general question of public service pay policy, last year the cost to the Exchequer of pay and pensions increased by 10 per cent to £2,181 million. The provision for 1984 has been increased by a further 9 per cent to £2,376 million to meet the carryover costs of general pay increases under the 1983 Public Service Pay Agreement — including parity in such cases for public service pensioners — and the continuing commitment under that agreement to process and implement on a phased basis certain other cost-increasing claims in the period to 1986. This increase of £195 million is the limit of what can be afforded in 1984. In these circumstances the Government have made no provision for any further general pay increases under the 24th pay round in 1984.
The Government have issued guidelines for pay in the context of the needs of the economy as a whole and the foregoing outline of public service pay policy falls within the scope of these guidelines.