Dáil Éireann díospóireacht -
Tuesday, 4 Feb 1992

Vol. 415 No. 3

Written Answers. - Telephone Service Complaints.

David Andrews

Ceist:

194 Mr. Andrews asked the Minister for Tourism, Transport and Communications if he will give details of the number of inquiries and complaints made in relation to the telephone service in the (1) corporate, (2) trading, (3) manufacturing and (4) residential/private areas.

Minister for Tourism, Transport and Communications (Mr. S. Brennan)

In 1985 the remit of the Ombudsman was extended to cover complaints relating to Telecom Éireann. He is the appropriate authority to receive and investigate any complaints.

In the circumstances, significant numbers of complaints are not made to the Department or Minister. Any complaints received are passed on either to Telecom Éireann or to the Ombudsman as appropriate. Details of the complaints made to the Ombudsman each year are published by him in his annual report.