Joe Walsh
Ceist:91 Mr. J. Walsh asked the Minister for Social Welfare if he intends providing a mobile information unit to service isolated rural areas; and if he will make a statement on the matter. [18425/95]
Vol. 459 No. 5
91 Mr. J. Walsh asked the Minister for Social Welfare if he intends providing a mobile information unit to service isolated rural areas; and if he will make a statement on the matter. [18425/95]
My Department is committed to the provision of comprehensive information in a clear and simple manner as an essential element in the effective delivery of social welfare services. Our objective is to ensure that all citizens are fully aware of their rights and advised and assisted when the need arises to avail of the benefits or allowances to which they are entitled.
The regional management structure of my Department enables staff to identify the needs of customers at regional and local level and to tailor the delivery of services, including information services, to meet those needs. Information leaflets and booklets relating to each scheme are available from the network of 58 Social Welfare Local Offices located throughout the country. In addition, developments and improvements in social welfare services are widely advertised using an appropriate mix of media at local and national level. Selective use is also made of "Free-phone" services to provide information, for example, at budget time or on the introduction of new schemes.