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Dáil Éireann díospóireacht -
Wednesday, 27 Mar 1996

Vol. 463 No. 4

Adjournment Debate. - Phonewatch System.

I thank the Minister of State at the Department of Social Welfare for taking the debate on the Phonewatch system for pensioners. I am surprised, however, that that Department is replying because I assumed the Minister for Transport, Energy and Communications, Deputy Lowry, had responsibility for Telecom Éireann which is concerned with this issue.

I recently tabled a parliamentary question to the Minister. Deputy Lowry, on this issue and he disclaimed any responsibility for it. Nonetheless, I am glad of the opportunity to raise the matter now. Early in the new year a number of attacks on elderly people in rural areas received much media attention. The IFA, which is always quick to jump in to defend its members, managed to negotiate a good deal with Telecom Phonewatch for the supply of the medialert security system to elderly people living alone in rural areas. Under the medi-alert system, elderly people wear a pendant around their neck and in an emergency can press a button on the pendant which is linked to a control centre. Once alerted, the centre can notify relatives, the ambulance service or the Garda as appropriate. It is a very good system which gives the elderly a great sense of security and peace of mind.

However, it is expensive to install and costs more than £200. There is also a monitoring charge of £87 per year putting it out of reach for many pensioners. The IFA negotiated a preferential deal with Telecom involving a reduced rate for installing the system. The monitoring charge was also reduced to less than half the usual price.

While I must congratulate the IFA on negotiating the deal, as a Dublin Deputy I represent many elderly people in Finglas particularly which has a huge older population. Many of them are living in fear for their safety and their lives because of the high crime levels.

In spite of high profile crimes against elderly people in rural areas, the overall rural crime rate is declining while in some parts of Dublin crime levels are 30 times higher than in many country areas. Generally speaking, something that happens in rural Ireland receives far more attention than an incident in Dublin. It is a problem that this House also gives the rural bias that we see time and again.

It is unacceptable that Telecom, a semi-State company, should offer preferential rates to pensioners purely because of where they live and the fact that they are IFA members. I cannot justify that to my constituents who are senior citizens, many of whom are in real danger of being attacked given the high crime levels in Dublin. Why are they not also entitled to preferential rates? This represents discrimination against urban pensioners. It is unfair and cannot be justified. It is not good enough for us to stand by and allow such discrimination take place.

In the recent package announced by the Minister for Social Welfare we saw a number of initiatives designed to improve the security of elderly people. I expected these preferential rates to be included in that package. I cannot understand why the Minister did not negotiate such rates with Telecom on behalf of the many thousands of pensioners in urban areas, particularly in Dublin. It is disappointing that that did not happen.

It may be said that, strictly speaking, this is not a matter for the Department of Social Welfare. However, I appeal to the Minister of State to bring whatever pressure he can to bear on the Minister, Deputy Lowry, to put it to Telecom — a company with which he has close links — that the rates they have agreed for elderly farmers should also be available to pensioners in urban areas.

Bearing in mind the significantly higher crime levels in cities, this would only be fair to the elderly. I appeal to the Minister to take action, and to ensure that there is fair play all around for our pensioners.

I thank the Deputy for giving me the opportunity to reply to this matter in the House. As the Deputy will be aware, the Minister for Social Welfare, in the context of his contribution to the budget debate in this House on 24 January announced the establishment of a task force on security for the elderly. The purpose of this group was to make recommendations to the Minister by the end of February on how to meet the security needs of elderly people who would not benefit from the tax relief measure announced in this year's budget for the installation of security alarms.

The Minister attached considerable urgency to this issue and set a very challenging deadline to the task force which was asked to report by the end of February. I am happy this deadline was met and I would like to take this opportunity to express my appreciation to the members of the task force for conducting their work and producing their report in such a short timeframe.

The Minister lost no time in bringing the report to Government, and I am happy to say that his Cabinet colleagues have dealt with it expeditiously. The Government has approved a £6.5 million package of new measures to improve security for the elderly. In addition to the £1.5 million announced by the Minister for Finance in the budget, this brings the total to £8 million in 1996.

The breakdown is as follows: grants to voluntary bodies, £2 million; additional telephone rental allowance costs due to expected higher demand for telephones, £1 million; income tax relief on security alarms, £5 million.

Work on implementing the findings of the task force has already started and the Minister is pursuing the implementation of the various recommendations with his Government colleagues. In doing so he is conscious of the fact that elderly people are most at risk in the winter months and he is determined to make significant progress in the areas identified in the report of the task force before next winter.

Funding for voluntary and community schemes is being increased by £2 million in respect of initiatives relating to the security of the elderly. We are just putting the final touches to the details of the scheme and I expect that Deputies will see notices in the national papers within the next two weeks requesting proposals from various voluntary groups.

As the report of the task force indicates, the telephone can be a lifeline in many emergencies. I am happy to say that follow-up action with Telecom Éireann, as recommended in the task force report, has already taken place. Telecom has agreed, for a period of six months, to reduce the cost of telephone installations from £145 to £75 for the 23,000 elderly pensioners whom the task force identified as living alone and without a telephone. Pensioners will be expected to take up this offer within a short time in order to facilitate installation by Telecom Éireann between now and the end of September next. Of course, these people will not have to pay the normal telephone rental as this will be covered under the free telephone rental allowance scheme that my Department operates. Arrangements to bring details of this offer to the pensioners concerned are being worked out in discussions between my Department and Telecom Éireann.

I am generally aware, however, of the technological and other security aids which are available. These include the medi-system from Telecom Phonewatch to which the Deputy referred. This is a personal protection system which includes a pendant worn by the person. Assistance is obtained by pressing a button on the pendant which alerts staff at a monitoring station who summon help. The user can determine the order of priority to be used in summoning help at the time of purchase of the system.

The system is designed for use in medical emergencies and is not intended for use for other security purposes. The Telecom Phonewatch medi-system is not the only system of this type on the market. There are others which, no doubt, providers and their agents will advertise locally. The agreement to which the Deputy refers is one which Telecom Phonewatch and the IFA concluded to their mutual benefit. It is a welcome initiative which will help allay certain fears among the elderly. I agree with the Deputy that the need for security measures extends to urban areas also. There is an opportunity for the security industry to capitalise on the concerns which attacks on the elderly have raised.

The Deputy will appreciate that I cannot endorse the product of any particular company in a competitive environment. I exhort the industry to seize the opportunities to expand their business through promotional offers and active marketing. There is obvious potential for reduced charges to generate additional business to the benefit of the industry and the consumer alike.

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