The lack of integration between the various social services of an income related nature administered by Government Departments and State agencies has been a matter of concern for some time. This lack of integration results in duplication of effort by those agencies involved in administering income support schemes, for example, each agency carries out its own means test. This has been highlighted on a number of occasions by the Committee of Public Accounts and various commentators. Complaints have also been received from people regarding the number of times they have to provide the same information to different State agencies in order to receive their entitlements.
Earlier this year the Government approved the publication of the report of an interdepartmental committee on the development of an integrated social services system ISSS. This report sets out a framework for the development of an integrated approach to the administration, delivery, management and control of publicly funded income support services. The basic objective is to introduce greater coherence to the provision of these services. The development of the approach is being progressed within the Civil Service-wide strategic management initiative.