Vol. 571 No. 1
422 Mr. F. McGrath asked the Minister for Foreign Affairs if his Department will consider proposals (details supplied) from the deaf and hard of hearing and urge the support of these recommendations as part of the European Year of People with Disabilities. [19787/03]
The Department of Foreign Affairs will, in 2004, publish a customer charter which will describe the level of service that customers of the Department can expect from its staff. The charter will be supplemented by a customer service action plan outlining in more detail how the commitments contained in the charter will be fulfilled. The needs of customers with disabilities, including the proposals put forward by the Deputy for the deaf and hard of hearing, will be taken fully into account in the development of the Department's customer charter and customer service action plan.
