Under the action plan to which the Deputy has referred, my Department is committed to continuing to progress and develop the various strands of the Civil Service modernisation agenda as set out in Sustaining Progress. Within that context, my Department has identified three main priority areas. These are: the need to ensure more efficient use of resources; a greater emphasis on human resource development; and the maximisation of technology to deliver better services to customers.
As the Department moves forward, a key focus will be on ensuring maximum efficiency in the use of the resources through implementation of expenditure review and internal audit programmes as well as ongoing reviews of the operations of the Department to ensure effective targeting of resources to meet Government priorities and to deliver quality services to customers. The efficient management of the Department's resources will be underpinned by the development of a management information framework, MIF, relevant to the Department's needs.
In order to ensure effective and efficient delivery of the mission and goals of the Department, significant attention will be given to human resource development. This will be done through the implementation of an integrated human resource strategy aimed at enhancing both the performance of the organisation and of individual staff members. The embedding of the Civil Service performance management and development system, PMDS, and the provision of training for staff through targeted training programmes which will be subject to ongoing evaluation and review will underpin the delivery of the strategy.
While the central Department has limited involvement in the direct provision of services to the public, an important focus for the three cultural institutions which are part of my Department – the National Museum, the National Library and the National Archives – which have a significant level of direct interaction with customers, will be the development of new ways of meeting the needs of their customers through greater use of technology-based services over the period to June 2005. A number of specific objectives to achieve this are set out in the plan.