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JOINT COMMITTEE ON JUSTICE, DEFENCE AND EQUALITY díospóireacht -
Wednesday, 15 Feb 2012

Personal Insolvency Bill: Discussion

I remind members to turn off all mobile phones and there should be no texting. On behalf of the joint committee, I welcome Dr. Orlaigh Quinn, assistant secretary at the Department of Social Protection, Mr. Tony Quinn, chief executive of the Citizens Information Board, Mr. James Clarke, chairman of the money advice and budgeting service, MABS, CIB forum, and Ms Yvonne Bogdanovic and Mr. Paddy Lavery, who are both on the MABS national executive council. I thank everyone for supplying the committee with submissions and for coming before it. I know that time is very valuable and we appreciate that people are giving up their time to help us in our work. The format for today's meeting is that each organisation will make its opening remarks which will be followed by a question and answer session.

By virtue of section 17(2)(l) of the Defamation Act 2009, witnesses are protected by absolute privilege in respect of their evidence to the joint committee. If they are directed by the committee to cease giving evidence on a particular matter and continue to do so, they are entitled thereafter only to qualified privilege in respect of their evidence. They are directed that only evidence connected with the subject matter of these proceedings is to be given and are asked to respect the parliamentary practice to the effect that, where possible, they do not criticise or make charges against a person, persons or an entity by name or in such a way as to make him, her or it identifiable. Members are reminded that under the salient rules of the chair, they should not comment on, criticise or make charges against a person outside the Houses or an official by name or in such a way as to make him or her identifiable.

I now call on Dr. Quinn to make her opening statement.

Dr. Orlaigh Quinn

The Department of Social Protection welcomes the introduction of the personal insolvency Bill and sees the early reform of personal insolvency legislation as a central platform for the resolution of mortgage arrears and personal debt problems. We consider that the proposals for dealing with both secured and unsecured debt contained in the Bill represent a reasonable response to addressing the issues. The Bill provides a framework to enable people to tackle their debt in a structured and time-bound way.

The Department participated in the expert group on mortgage arrears and personal debt, referred to as the Cooney group, and the interdepartmental mortgage arrears working group, referred to as the Keane group, and is currently a member of the steering group set up by the Minister for Finance to oversee and drive the overall recommendations from the Keane group. As the committee will be aware, the Department of Social Protection provides a number of supports for those in mortgage difficulty, particularly through the mortgage interest supplement scheme which aims to provide short-term support to eligible people who are unable to meet their mortgage interest repayments. In 2011, 19,000 people benefited from this scheme at a cost to the Exchequer of €68 million.

The Department also provides supports through the Citizens Information Board, CIB, an agency of the Department. The CIB receives €47 million every year to deliver its services, including mortgage information. Another support area funded by the Department and directly relevant is the money advice and budgeting service, MABS, which has formed part of the CIB since July 2009 when responsibility changed from a direct reporting relationship with the Department to reporting directly to the Citizens Information Board. In 2012, the money advice and budgeting service has been funded by the Exchequer in the amount of €18.2 million. Given the remit of the Citizens Information Board in the provision of information, advice and advocacy to citizens seeking to access public services through the local network of citizens information services, it was considered that the board would be able to provide the strong management and other supports to local MABS companies to enable them to continue to provide a high quality service to meet the needs of people encountering debt difficulties. This decision has proven to be effective and has led to a better and more comprehensive service to customers.

As the committee will be aware, the money advice and budgeting service assists people who are overly indebted and need help and advice. There are 53 MABS companies, with voluntary boards of management, employing 277 money advice staff and operating nationwide. The role of money advisers is to help clients assess their financial situation, make a budget plan and deal with creditors. In 2011, 22,400 new clients were seen by MABS and the MABS national helpline received approximately 29,600 calls. This compares with 19,000 new clients and 24,700 calls to the helpline during 2009. MABS, under the aegis of the Citizens Information Board, provides an excellent services to its clients, in particular focusing on those on low incomes and people living on social welfare payments. The Department has maintained the supports available to MABS and recently sanctioned MABS to retain 12 temporary money advice posts for an additional two years.

A number of reviews have contained recommendations relevant to mortgage advisory services. Most recently, the interdepartmental mortgage arrears working group recommended that an independent mortgage support and advice service be established to help mortgage holders in arrears or pre-arrears. The report noted that this service should be time limited to approximately three years. The report found that MABS was not structured or resourced to provide this service but recommended that there be strong linkages. The Department, in its response, supports the recommendations of the report, including the recommendations in regard to MABS. The Department has stated that the new mortgage advice service, if established, should be a separate service from the MABS but with close ties to ensure access and cross-referral.

The publication of the heads of the personal insolvency Bill in January 2012, proposes the introduction of a four step process. The first step, involving non-judicial debt settlement arrangements, proposes that the borrower will engage with a personal insolvency trustee to advise them of their options and assess their suitability for a debt settlement arrangement, for those in situations of unsustainable unsecured debt and sustainable secured debt. This is a new arrangement which was not envisaged when the thinking in support of a mortgage advisory service was originally proposed. Therefore, the Department is examining the role envisaged for the personal insolvency trustee to ensure there is no conflict with or duplication of Government supported services. From the customer's perspective, for example, the target group and complexity of the problems that need to be addressed appear to be similar, and from the advisory perspective, the skills and expertise required would also appear to be similar for both services.

The Department is chairing a working group as part of the implementation steering group to examine the issues relating to the establishment of a mortgage advice service, and as part of its remit it is examining the efficiency, necessity and governance arrangements of potentially two separate services. The needs of the customer, the importance of ease of access and information on services and the way in which the services will be made available must be to the fore. Obviously, we will consult all relevant groups as part of our work in this area.

The scheme of the Bill provides that a debt relief certificate of forgiveness may be given to a person who has no assets or income and has unsecured debts of no more that €20,000. With the assistance of an approved intermediary, the certificate will allow for the full write-off of qualifying unsecured debt after a one-year moratorium period. The Bill leaves open the possibility that MABS will be allowed to operate as an approved intermediary, which was proposed by the Law Reform Commission in its report on personal debt management and debt enforcement. The Department of Social Protection, with the Citizens Information Board, will discuss further with the Department of Justice and Law Reform the possibility of MABS being involved in the processing of the debt relief certificates. I thank the Chairman and the other members of the committee for inviting us to represent the Department here today. I will be happy to answer any questions they might have.

I should explain that some Senators have had to leave because a vote has been called in the Seanad Chamber. They are anxious for the witnesses to understand that they had to leave in order to vote. They will be back. I call Ms Bogdanovich of the Money Advice and Budgeting Service.

Ms Yvonne Bogdanovich

I thank the committee for inviting the Money Advice and Budgeting Service to attend this meeting. We appreciate it. Our examination of this legislation is based on our 20 years of experience of dealing with debt. The MABS ethos has been to help people to repay their debts. We believe that those whose circumstances allow for it should be encouraged to consider informal or voluntary debt settlement as their first option in solving their problems.

The proposed personal insolvency legislation, as drafted, envisages that a four-tier insolvency system will be put in place. We suggest there should be a fifth tier. The process of voluntary debt settlement that is currently offered by MABS should be written into the legislation as a first step on the debt settlement ladder. It allows borrowers and lenders to make agreements which remain confidential and, if satisfied, do not damage the future financial activity or reputation of the debtor. We strongly believe that provision must be made for debtors to have sufficient income.

A great deal of good work in this regard has been done by the Vincentian Partnership and Social Justice Ireland. It is vital that debtors have a way of living their lives and dealing with any unplanned events that arise in the considerable period during which they are required to maintain the arrangements into which they have entered. We advocate that a certain amount of savings should be available to people for emergencies, etc.

MABS has always looked at the people it helps in an holistic way. We look at the whole of the client's situation - his or her financial circumstances, personal circumstances, attitude and motivation for solving his or problems. If the debtor does not work with one in trying to find a resolution, one is probably losing from the outset. We believe that debtors must be able to work with service providers and that the same ethos should be brought to bear throughout that process.

We believe that a workable arrangement cannot emerge unless all debts - secured debt, mortgage debt, secondary debt and any other kind of debt - are dealt with together. Our position is that an arrangement that segregates different types of debt for different treatment will fail.

The forthcoming Bill must offer balanced protection to lenders and borrowers. The legislation, as drafted, suggests that creditors will have a veto in certain circumstances. We advocate that a right of appeal must be written into this. Given that this will be a quasi non-judicial system, any appeal to the courts would be costly for people who are of low means. It would be difficult for them to engage with such a process.

The legislation suggests that creditor agreement will need to be attained in certain circumstances. There is a suggestion that in some cases, 75% of creditors will have to agree on the proposed arrangement. This will pose difficulty. We believe a ratio of 51:49 or 60:40 might be fairer and would give these arrangements a better chance of succeeding.

MABS would like to make a specific comment on mortgage debt. There needs to be a transparent method of evaluating mortgage viability. We are coming across cases of mortgages that we consider to be inviable. Where that is the case, it needs to be recognised and people need to be helped to move in a different direction. In instances of viable mortgages, we consider that any payment made by a creditor should include payment towards five different components - the capital, the current interest, the arrears plus any arrears interest, mortgage protection insurance and buildings insurance. People should be encouraged to make sure they pay the latter two components, which are crucial.

Every debtor should gain something from every payment he or she makes. Interest-only payments leave debtors standing still. We think they serve only to sustain the profits of the institution in question. The repayment of arrears could be encouraged by means of agreement to the repayment of a scheduled arrears write-off. We have experience of dealing with local authority rents in this way.

All tiers of the legislation involve the valuation of assets. We believe that valuation should be independent, or subject to independent verification. We are already seeing creditors pre-emptively taking action to have the debts owed to them fast-tracked into the courts, so that judgments are created which will secure for them the status of secured debt. We ask that steps be taken, àla NAMA, to ensure there is a way of dealing with arrangements that appear to take account of forthcoming legislation with ill intent.

A monitoring system needs to be put in place to ensure the new regime is responsive, workable and transparent. The legislation suggests that it should be evaluated after ten years, but we think that is too long a timeframe. We suggest that it be examined on an ongoing basis.

MABS money advisers currently carry out the majority of the functions that the Bill suggests will be carried out by intermediaries and personal insolvency trustees. The draft legislation provides very little detail on how intermediaries will achieve approval or how the service will be funded and paid for. We need to see more detail on such matters. The devil is truly in the detail in this respect.

It is inevitable that many private companies will view the provision of a personal insolvency service as an emerging market that presents business opportunities for them. The role of personal insolvency trustees will be critical, as will the question of how the service is funded and regulated. Therefore, MABS is calling for the publication of draft form details in relation to regulation and payment for service.

MABS would like to be in a position to provide its clients, who are often in great financial, psychological and personal difficulty, with a service that goes straight through. We would like to use the ethos that governs our dealings with our clients not only for the purposes of advocacy, but also in acting as an intermediary and as a personal insolvency trustee. That would ensure people of limited capacity or low means experience the same kind of service, right up to when they provide their details to the insolvency service.

MABS currently provides voluntary debt settlement and undertakes the role that is envisaged for an intermediary in the debt relief certificate process. MABS undertakes the majority of the role of PIT as described in respect of debt settlement arrangements and personal insolvency arrangements. Those functions not within the role of MABS could be developed as many of its hold qualifications in accountancy, law and other relevant third level qualifications. MABS is in the process of having all its staff engaging in accredited training.

Private insolvency services entering the market will do so with the aim of making a profit. MABS could provide this service relatively free of profit considerations with the aim of offering insolvency service, the price of which could be based on means. We also envisage a revenue stream being set, based on the commercial rate that will apply for the service through commercial organisations, and that where MABS operates as a personal insolvency trustee a revenue stream would be created from creditor and-or debtor which could alleviate some of the burden of cost on Government in respect of the provision of this service.

I thank the committee for its time and will be happy to answer any questions.

I thank Ms Bogdanovic for being concise and precise. The way we operate is that we have a one-and-one question system. If other members wish to come in at any stage we can allow for that. I invite Deputy Ferris to engage with witnesses for five or six minutes or, perhaps, a little longer.

As the Chairman said we have got a concise and precise presentation from the Department of Social Protection and from Ms Yvonne Bogdanovic of MABS. I am a fan of MABS and have been aware of it for the past 20 years and, particularly, in my constituency of Wicklow, for the wonderful work it has done up to now. I firmly believe MABS can fulfil the role that will be set out in the legislation, including the personal insolvency trustee part. I have been involved with MABS through my work but many people may not be fully aware of its operations. Will Ms Bogdanovic provide some background information on what MABS has been doing and its local knowledge, which is crucial? If people are in negative equity or have problems with debt, there is a local MABS in almost every town which they can contact. Rather than firms advertising as personal insolvency trustees, they would trust MABS more.

The actual value of the local service and the local knowledge.

Mr. Paddy Lavery

The MABS service is available countrywide and was established on the basis of need. When the need arose in communities we moved into those communities in so far as resources allowed. The breadth of the service has grown accordingly as demand has grown. In satisfying those demands for the service we have expanded the breadth of expertise. What we are seeing, in terms of the proposed legislation, is yet another expansion of the requirements and needs of society and we consider we have the capacity to address those issues. We have an expectation that almost everybody understands precisely what we do in the service but that is not always the case. The average client who comes into the service will access a service that is tailored to suit his or her needs. Some people talk about the waiting list and so on; in effect, we do not have a waiting list.

We have a process set up whereby we take in the client and give them a form of service that is appropriate to their needs. We could start in a basic way with a national helpline which is available to everybody in the country and all they have got to do is telephone the helpline and they are in on the system. We also have a website for those in the community who are computer literate, or whose children are computer literate, which provides a huge part of the service for our client base. After that there is a one to one intervention with a money adviser and money advice staff. When people are in difficulty their preference is for the one-to-one intervention, hence the reason for the sizeable workload. In essence, when people have a problem they need to share it, even though it is based on financial issues.

There are so many other issues involved in the problem in that there is a need to connect with people to get the assurance that the person with whom one connects has the professional competence but also the understanding to know where one is with the problem and to take one through the various processes. We have the capacity to take clients through the new proposed legal arrangements, whatever they may be, as they evolve. We have the capacity to adjust our training and our competences to bring us through the process.

Mr. Lavery is bringing in the human dimension which is very interesting and we must not lose sight of that. We are dealing with people with real issues, emotions and stresses.

If MABS is put on a statutory footing under the legislation, what extra resources will be needed to provide the service?

Who wants to take that question?

Ms Yvonne Bogdanovic

We envisage there will be a revenue stream to any personal insolvency trustee who would be dealing; that is a revenue stream that MABS could take in, thus keeping the cost relatively neutral. There is not much detail in the legislation as to how the service will operate, therefore it is difficult to give a precise answer. We envisage the necessity for some additional resources but we also envisage the amount will not be enormous. We accept there are people who may wish to engage private individuals to do the work but there should be a choice. We agreed recently with our colleagues in the Citizens Information Bureau that MABS would be a universal access service in order that any citizen can come to MABS and depending on need we would mention what MABS can do for them. If the need is to immediately apply for bankruptcy then, perhaps, that is a role for a person from a legal perspective as a personal insolvency trustee. We have huge expertise in supporting people in a holistic manner.

I am not happy with that. Given that the organisation is in place there is no need to set up another one.

That is an interesting interaction.

I endorse everything that has been said about MABS but I have two questions for Dr. Quinn. Dr. Quinn said the Department assisted 19,000 people in 2011 in respect of mortgage interest supplement at a cost of €68 million? What is the budget for 2012? What is the waiting time for that payment.

Dr. Orlaigh Quinn

I cannot give the direct figures on the waiting times, simply because I do not have them to hand, but I can communicate them to the Deputy. Each mortgage interest supplement claim is based on a one to one interaction which, before we merged with the community welfare service, would have been done by a community welfare officer. Each claim is different in that it depends on paperwork and assessment of means. I think the budget for the year is €70 million but I will confirm that figure.

I have one question for MABS. I suspect in the context of resolving these issues, personal insolvency trustees will have access to client funds. Is MABS regulated by the Central Bank as a financial intermediary or does it envisage the necessity to be so regulated? MABS representatives said they were confident they could upskill and train people and I acknowledge the work they do. However, do they envisage having to take that route under the legislation?

Ms Yvonne Bogdanovic

We would be quite accepting of regulation. We believe we should be regulated just as should everybody else in the industry. MABS currently operates a payment system for its clients. It has been doing so for 20 years and everything has been above board and appropriate for all of that time. Our system works to ensure that. It is an automated system and has worked as required.

I appreciate that and I acknowledge the work done by MABS. However, MABS is currently not regulated as a financial intermediary.

Ms Yvonne Bogdanovic

No.

The Department says that the mortgage interest supplement scheme supported 19,000 people in 2011. Obviously, that is a national figure, but I would have expected the figure to be much higher. Would the Department not have expected the figure to be higher?

Dr. Orlaigh Quinn

No, the figure represents the number who applied who were eligible. It is a demand-led scheme.

Is there a kind of undercurrent on the ground with regard to the perception of the bad banks that many banks are assisting families quietly and doing deals and helping families?

Dr. Orlaigh Quinn

My understanding is that the banks are there to work with their clients. Everybody would be aware there are deals being done, but I am not aware of the individual cases. Therefore, I cannot comment on that issue.

It sounds as if that is happening with the majority of cases.

The Irish Banking Federation will be represented here later and they may be able to help with information on that.

With regard to the 22,400 people seen by MABS, what does MABS mean by "seen"? Does it mean this number of people received direct financial help?

Mr. Paddy Lavery

It means that number of people accessed the service. As I said earlier, we would then have sent these people on to the appropriate service within MABS. Some of them may have only wanted information and others might be involved in a continuing relationship with MABS that could go on for five or ten years, depending on the seriousness of their situation. Basically, we are talking about the application of an appropriate service.

With regard to the mortgage advisory service and the personal insolvency trustee, does the Department have concerns about duplication, because it sounds as if both are doing the same job?

Dr. Orlaigh Quinn

Absolutely. The mortgage advisory service was put forward as a proposal because it was seen as a need, but obviously the personal insolvency trustees also have similar responsibilities because they have a particular requirement to protect the family home. The working group I chair is trying to tease this out to ensure we do not duplicate.

I have one question for MABS. The representatives mentioned that the legislation suggests a veto for creditors in certain circumstances would have a balancing rate of appeal for the borrower. How would a right of appeal work? What does MABS suggest in that regard?

Ms Yvonne Bogdanovic

The insolvency service could take an overview of the issues and the courts are always available to citizens. We would prefer that the right of appeal be kept to a place where people can access it easily and that would not be costly or onerous for them.

I thank the witnesses for attending this meeting, for their help and for giving of their time and for their submissions.

Sitting suspended at 3.16 p.m. and resumed at 3.17 p.m.

I welcome the representatives from the Irish Society of Insolvency Practitioners, ISIP, Mr. Barry Cahir, chairman of the Law Reform Committee, Mr David Hughes, chairman, and Mr. Bill Holohan, council member. I also welcome the representatives from New Beginning, Mr. David Hall and Mr. Ross Maguire. I thank all our guests for attending this meeting and for their submissions to the committee.

The format of this meeting will be that each organisation will make brief opening remarks, approximately five minutes, followed by a question and answer session. Before I begin, I draw the attention of witnesses to the situation relating to privilege. Please note witnesses are protected by absolute privilege in respect of the evidence they are about to give to the committee. However, if they are directed by the committee to cease giving evidence on a particular matter and continue to do so, they are entitled thereafter only to a qualified privilege in respect of their evidence. They are directed that only evidence connected with the subject matter of these proceedings is to be given and are asked to respect the parliamentary practice to the effect that, where possible, they should not criticise nor make charges against any persons or entity by name or in such a way as to make him, her or it identifiable.

Members should be aware that under the salient rulings of the Chair, they should not comment on, criticise or make charges against a person outside the House or an official by name or in such a way as to make him or her identifiable. Deputy Sandra McLellan will be the lead questioner here, but others may comment as previously. I now call on the person in the hot seat for the Irish Society of Insolvency Practitioners to make his opening statement.

Mr. David Hughes

We welcome the opportunity to express our views and opinions on the legislation as drafted and will be brief and pertinent. I am the chairman of the Irish Society of Insolvency Practitioners and have two council members with me, Mr. Barry Cahir and Mr. Bill Holohan.

Members could be forgiven for asking what this society is, because although this is an organisation that has been in existence for the past number of years, it has operated very much below the radar. The Irish Society of Insolvency Practitioners, ISIP, was set up approximately seven years ago to provide a forum for the consideration and discussion of insolvency law and practice. The membership of the society, approximately 350 members, is made up of solicitors and accountants, in the main, who are involved and working in the area of insolvency. As a council, we welcome the legislation and see it as a step forward. We have some comments to make, but have endeavoured to keep these comments to a minimum. I will hand over to Mr. Holohan to outline some of the issues and perhaps Mr. Cahir will then contribute.

Mr. Bill Holohan

I have taken the instructions to be brief to heart. We have circulated a document summarising the main points we wish to make today, but will submit a detailed document on the Bill at a later stage for the consideration of the committee. I intend to deal with certain points and Mr. Cahir will then deal with others.

On the issue of the debt relief certificate, the requirements relate to unsecured debts of €20,000 or less and certain income limits and asset levels. We feel these are probably a bit low in practical terms. We do not set in stone any suggestions as to what the levels should be, but feel it would be beneficial to reconsider them. With regard to debt settlement arrangements, our focus is on the costs in this area. We have a concern with regard to the cost of the administrative structure in this regard, particularly where private trustees are involved. People like us, the members of ISIP, do a huge element of pro bono work on an ongoing basis, but we must live too. Members of the profession working on this in the future would be licensed and regulated under the terms of the Bill and would have to be paid. Currently, bankruptcy, the only insolvency system we have, is a High Court procedure and is very expensive. Personally, I act for the office of the official assignee. I have done so for 20 years and have been paid handsomely for my work. However, as bankruptcy is High Court work, it is of necessity a very expensive procedure. In terms of the debt settlement arrangements, there is no particular reason any regulation, supervision or otherwise of the insolvency procedure could not be dealt with by the District Court, notwithstanding the fact that €20,000 is above the level of the District Court jurisdiction at the moment.

Another point is that the proposed timetable for a debt settlement arrangement, at 30 to 40 days, could be somewhat tight if one has a number of creditors and is waiting for replies from them. That could merit reconsideration.

The meat of today's discussion is the personal insolvency arrangement, PIA. Again, with a view to minimising costs, it should be clarified and enshrined in the legislation that supervision would be at circuit court level. Some people have expressed concern about expertise. There are particular judges in the High Court who are well used to insolvency on the corporate and personal side; however, with suitable training through the Courts Service, the circuit court judges could be brought up to speed. Members of ISIP would be available to assist with that process.

The requirements are set out at the bottom of the first page of the document that was circulated. It has been suggested that the €3 million limit was put in place to provide a panacea for the ills of professionals such as solicitors, accountants, doctors and dentists who got into property speculation. We feel that in practice, given the clientele we are dealing with, €3 million is probably unrealistic. The focus should be on dealing with individual people, for example, who bought a holiday home or investment property. However, this could merit examination.

Secured creditors in PIAs are another matter for consideration. If they are included in the voting for the full value of their security, where the secured creditors constitute the main creditors, they would have an effective power of veto. There has been a suggestion, which has been discussed by ISIP - although it is not endorsing it as its own view - that, as happens within bankruptcy, secured creditors in a PIA would stand back in terms of the value of their security, and the voting rights would only apply to the amount of secured debt above the value of the property. A simple example is a house worth €250,000 and a debt of €400,000. In that situation, one would deduct the €250,000 value from the debt of €400,000 and the secured creditors would vote on the value of the remaining €150,000 along with the other creditors.

There is a provision in the system for a clawback in the event of an uplift following a successful PIA so that in future years, if the value of the property went back up, the debtor would essentially have to pay some of that back to the secured creditor. Another possibility for consideration is that after a period of five years, the clawback would abate over a period of 20 years by increments of 5%.

With regard to bankruptcy, Ireland, along with the other European Community nations, signed up to the European Commission's second chance policy in 2007, which committed to convergence on a three-year "clean break" system. As we have it at the moment, when one goes into bankruptcy, there is no clean break. I have described it in the following terms. In the UK, for example, a person goes into the car wash and comes out after a year if he is honest and compliant - he can be kept in the car wash for longer if he is not - leaving the car, and everything else, behind him. He is discharged; he gets to start again, and most entrepreneurs will start again. In Ireland we had a conditional discharge system up to October of last year, when the Civil Law (Miscellaneous Provisions) Act came into force. Before that, we had people who were in bankruptcy for up to 49 years because they could not satisfy the conditions to get out. That, in any terms, was inhuman. What we are talking about now is a clean break system, but with what I would describe as a cat-and-mouse clause. For five years after a person is discharged, his income can be attached. There is therefore no encouragement for somebody who has gone through bankruptcy to get out, set himself up again and earn money, because it could be tapped to feed his creditors from the original bankruptcy. An alternative to that would be to consider windfall assets such as inheritances or winnings and attach those rather than incomes. If people re-establish themselves, let them do so and enjoy the benefits. That is my short and succinct contribution.

Mr. Barry Cahir

I have three brief points. We thought we should address the issue of bankruptcy tourism. It is a relatively new phenomenon and is not restricted to high-profile applicants. It is important to bear in mind that the European treaties guarantee free movement of people, so there is nothing inherently wrong about it, but it is an issue that needs to be considered. The UK is an attractive jurisdiction. It is in close proximity to Ireland, with the same language and a similar legal system. We feel that as long as there are material differences between the legislation enacted here and that enacted in our closest neighbouring jurisdiction, there is the prospect of bankruptcy tourism. The differences we are talking about do not pertain only to the duration of the process. Debtors will assess aspects of the regimes, to include, for example, how pension assets are treated, ease of access to the process and the clawback provisions that Mr. Holohan mentioned.

ISIP welcomes the apparent provision for private trustees. We note that although there is a provision under the existing bankruptcy legislation that one can apply for and appoint a private trustee to administer the bankrupt's estate, this is very under-used, principally because the process attached to it can be expensive and it does not necessarily suit creditors to participate in committees of inspection. We advocate that this be overhauled so that there will be a more readily accessible provision for the appointment of private insolvency trustees in a bankruptcy also. ISIP advocates that private trustees be licensed by the insolvency service. In fact, although this is perhaps not for today, the desire to see licensing goes beyond personal debt and bankruptcy; we would like to see it also for officeholders and corporate insolvency.

Mr. Ross Maguire

I thank the Chairman for his kind invitation to address the committee this afternoon. New Beginning was founded a little over a year ago, initially to provide legal representation to people facing repossession of their principle private residences in circumstances in which they could not pay a mortgage and it was unlikely they would be able to afford expensive legal costs. We decided to provide such legal representation on a no-fee basis. Subsequently, we realised that the courts, while useful in slowing down the process, cannot provide solutions. Consequently, we must look for more effective means, whether through lobbying, advocacy or anything else, to address this major social problem in any way we can. The cause of the problem is pretty obvious: essentially, over-lending by financial institutions. They were regulated, they had a job to do and they failed horrifically in that job, with the consequences now being felt throughout society. It affects the economy, but it also has a much wider effect because debt for individuals is like a cancer - it affects every part of their lives. We see this, as do MABS, FLAC and the other organisations, on a daily basis. We therefore welcome this legislation in a general sense, because it marks the first move by the State to deal with this issue. It is hard to imagine it would take the troika to require this to happen, and it is hard to imagine, as Mr. Holohan has mentioned, how we have treated people who have failed economically in the past, but the fact is, we have utterly outdated bankruptcy laws and we are for the first time beginning to address them, which is welcome.

We have a number of concerns, which we have set out in our short written presentation. For example, somebody who applies for a debt settlement arrangement automatically commits an act of bankruptcy. The consequence is that if the debt settlement arrangement does not work, he or she will automatically be adjudicated a bankrupt, which is unnecessary as far as we can see. With regard to the upper limit of €3 million, this might seem like an enormous sum of money to anybody, but given the extent of the property boom, the debts in many cases far exceed that. There does not seem to be an objectively justifiable reason to cut out people whose debts are in excess of €3 million.

The add-on period in bankruptcy is an important problem with the legislation. The key aim of this legislation is to create an environment in which deals can be done. At the moment, the bank does not have to make a deal, so it will not do so because it can only lose. In the UK, the reason individual voluntary arrangements work is that a person can say "If you do not take what I offer, I will bankrupt myself and be debt-free in a year." Bankruptcy provides the backstop; it gives the borrower a card to play. Three years is harsh for many people but it can be lived with. However, if one adds a further five years during which everything over reasonable living expenses can be taken from a borrower, it amounts to a de facto eight year bankruptcy. This takes away the one card the borrower has and I believe there is no justification for it, save in circumstances where the borrower has not been honest or up front.

At any stage during a debt settlement arrangement or a personal insolvency arrangement creditors can meet and vote to unilaterally change the arrangement provided 65% of them are agreed. If a debtor reaches an arrangement with his creditors, he or she then has this provision hanging over him or her for the duration of the arrangement and the creditors, with 65% agreeing, can unilaterally change the arrangements. Presumably this is built in to allow a circumstance whereby someone starts to recover and to re-establish an economic base and the creditors can watch this and move against it. It is something like the old days of the three Fs: fair rent, freedom of sale and fixity of tenure. In those days, if the tenant improved his lot he faced an increase in rent. The position whereby creditors can renegotiate on a unilateral basis means that the chance for the debtor to begin again is curtailed. I cannot see any rational justification for this.

The most important issue in all of this and what we are most keen to make an issue of is the entire lack of an appeals mechanism. Other speakers have referred to this. At the moment the banks have a veto. A 75% secured creditor effectively has a veto on a personal insolvency arrangement, PIA. The bank can simply say "No" and if the bank says "No" there are no consequences. In our submission to the committee we have suggested that there must be a consequence. One possible consequence could be an appeal to a court or an insolvency agency. The insolvency agency could demand the specific reasons the arrangement is not being accepted and the bank would be forced to outline the reason it does not accept it. This would leave the debtor in a position whereby he or she could change the arrangement in some way to meet the bank's concerns and, if the bank continues to refuse to accept this, then there should be a consequence in some form, whether through a declaration of unreasonableness or something else.

Deputy Stephen Donnelly proposed some legislation on the family home in the Dáil last week and we worked with him on it. I understand that while it was withdrawn, the idea is to incorporate it in this legislation. In many cases, the real problem is the attack on the family home. A court is entitled to take into account offers to restructure when a lender comes looking for repossession. The courts can apply that constitutionally despite the Minister's concerns about constitutionality. At the moment the courts have zero discretion. Under the law, if a lender seeks repossession of one's principal private residence because one has not met the mortgage repayments for whatever reason, the court is obliged to make the order. We believe Deputy Donnelly's legislation is enlightened. It would be helpful if it could be built into this legislation in some way so that where lenders, who are primarily responsible for this situation, act unreasonably there will be a consequence. I believe this to be constitutionally perfect. It is perfectly reasonable and appropriate for the national Legislature to stand up against the financial institutions and demand that they be reasonable and that if they act unreasonably and will not do deals to allow recovery there will be a consequence. I believe the legislation to be weak because it does not have such a measure.

I remind you that it is not actually legislation.

Mr. Ross Maguire

Sorry. I refer to the proposed legislation.

It is not even proposed anymore. It has been withdrawn.

Mr. Ross Maguire

I refer to this legislation. This legislation is weak because it does not have consequences built into it for lenders who do not act reasonably. That is its weakness and potentially this could be fatal to it. I urge those involved to establish whether some mechanism, Deputy Donnelly's mechanism or otherwise, could be built in to ensure that unreasonable lenders can be called to account. Certain lenders have been unreasonable in the past and they will be unreasonable in future, there is no doubt about that.

Thank you very much. That is excellent. I call Deputy McLellan. Others have indicated as well.

I welcome the delegation and I thank it for the presentation. The role of personal insolvency trustees is crucial to this legislation As the body which deals with much of this area, what specific recommendations does the Irish Society of Insolvency Practitioners wish to make to ensure we do not have a situation where cowboys or unqualified people enter this field?

Will the delegation take that question first?

Mr. David Hughes

We are not the body that deals with this. We are a society set up at our own behest to endeavour to ensure that there is ongoing education and a review of the procedures and policies. We would like to think we are the body responsible but we are not.

We have been advocating regulation on the corporate side for several years. We have concerns that corporate insolvency is an open field in the manner in which people can operate. When one brings this to a personal level, there is all the more reason for the area to be regulated. Dealing at the corporate level is somewhat removed but dealing with personal arrangements is, by its nature, personal. If nothing else, we would advocate that the Parliament should learn from any mistakes made on the corporate side in terms of legislation and regulation and enhance this legislation to ensure those mistakes are not made at a personal level. We are strong in that area.

Mr. Bill Holohan

Essentially at the moment on the corporate side the two criteria are that one has a heartbeat and that one is not connected to the company. We have seen the Central Bank intervene in certain cases with money managers on the personal side. Deputy McLellan used the expression "cowboys". We are entering wild west territory and the cowboys will come in. The members of the Irish Society of Insolvency Practitioners, ISIP, are drawn from the ranks of the legal and accountancy professions. It is primarily solicitors on the legal side although one barrister is a members at the moment. Mr. Maguire has not applied for membership yet.

The lawyers and accountants are already regulated, bonded, licensed and supervised. Such a system will be needed. Whether the Parliament decides to confine it at that level and consider other regulation which does not exist at the moment for others is a matter for it. It is a "no-brainer" to have a core of people involved. I have described this internally using an army analogy. The solicitors and accountants are the Army and the ISIP are the Army Ranger Wing. At the moment only the Army Ranger Wing has the problem.

Mr. David Hall

One of the sections refers to insolvency trustees. Let us suppose New Beginning or MABS or another body has insolvency trustees. The law requires the insolvency trustee to be impartial. This will prove to be a great difficulty under the current phraseology. If MABS, FLAC, our organisation or anyone else had insolvency trustees, a legitimate question would arise about how a lending institution might deal with that. This could arise if someone is seen to act more on behalf of the borrower. One is supposed to remove oneself and be independent. As Mr. Holohan and others have said, it is imperative that a wild west situation is prevented at all costs and that the most stringent regulation is introduced.

The delegation proposed changes to the debt relief certificate. Will the delegation outline what is in place in other countries for smaller debts and what threshold does it have in mind?

Mr. Bill Holohan

At the moment the amount is €20,000 or less but one could have run up that amount quickly on a credit card bill in the days when people had more money available to them than sense. There are people with no income or assets and liabilities which exceed that figure. One could carry out a straw poll in practice but I know from personal experience of more than ten cases by name in which consumer spending debts are more than €50,000. The question of where the line should be drawn is a political judgment but that is the reality in some cases.

There is a perception in certain quarters that this legislation is to deal with the professionals - the developers - but it is not. I will give an example. Yesterday afternoon I met a couple and I got their permission to outline their circumstances but not name or identify them. He was working as an aircraft engineer in SR Technics and she was a beautician working a beauty parlour. He was made redundant along with 1,300 others and she was let go because people are not spending money on beauty products. In 2005 or 2006 they had bought a small two-up two-down terraced house in a new development. They had no income for a number of years, and sold the property - losing money, the car and everything they could. They are now on social welfare. He with his technical qualifications is being offered work at €10 an hour but would lose all the additional benefits - rent allowance etc. - and it does not make economic sense for him to do it.

They are being hounded - it is the only way to describe it because I saw the correspondence from the financial lending institution involved which is left holding the un-discharged balance of the debt. A number of times a week they receive calls. She is pregnant with a second child and I have seen the medical evidence indicating she is suffering from irritable bowel syndrome, high blood pressure and a host of other medical conditions brought on by the stress of dealing with this. Despite having outlined all the options open to them, notwithstanding the prospect by summer or autumn of a three-year bankruptcy system in Ireland they are seriously thinking about going to England leaving behind their family support structure here and throwing themselves on the social welfare system in the UK because of a prospect of hope. That is a small example in the debt-relief certificate area so to speak. Having sold everything, including the property which took a dive in value, their residual debt is more than €100,000.

Mr. Holohan reminds us of the human pressure, of which we must never lose sight.

I very much agree with Mr. Cahir on bankruptcy tourism. I have a personal interest in that I represent the area containing Prior Hall whose developer, Mr. McFeely, recently went to the UK and got himself declared bankrupt thereby leaving approximately 60 homeowners high and dry. What recommendations would the Irish Society of Insolvency Practitioners make to address the problem of bankruptcy tourism?

Mr. Barry Cahir

This is being considered at the highest levels within the judicial system. The European Court of Justice has considered the issue. The European treaty guarantees the free movement of people so we cannot prevent people from travelling to other jurisdictions to avail of what they perceive to be friendlier treatment in respect of their debts. However, we can ensure we have assessed in a measured fashion the differences between the system the Deputy advocates and the system in our nearest neighbour which is where most people tend to go. It is not just about duration, on which there is considerable focus. However, debtors will assess other factors in determining whether to move to another jurisdiction, including claw-back of earned income after discharge, treatment of pension assets over which there is considerable uncertainty, and ease of access and treatment during the process. There are complex factors involved but I do not believe we can legislate to prevent people from moving.

Mr. Bill Holohan

Despite the freedom of movement, common language and commerce between Ireland and Britain, there is a stark contrast between the two countries. At EU level everyone is signed up to convergence on a three-year period and in that context the UK is out of step having a one-year system at the moment. While the British Government is considering it, there is no clear indication that it will increase it again. However, it is a practical problem. This morning a client of mine, whose company was put into receivership last year, met an insolvency practitioner in Derry. He has been in the UK trying to sell into that market for the past year and can qualify. In view of personal guarantees he is now seriously considering making himself a bankrupt in the UK. While I am not suggesting that any named individual or any high-profile bankruptcy has availed of such a service, there are service providers who in return for a fee will provide a client with a history in the UK. They will set the thing up and a person does not even need to darken the shores of the UK but will appear to have done so in order to qualify. That abuse needs to be tackled.

Mr. Holohan spoke about the case of a family and we all come across such cases on a daily basis. Are the banks dealing with anybody? Are they as bad as the witnesses are painting them?

I remind members that we are dealing with proposed legislation and we want to keep this tight.

It is important that we find out.

Mr. Bill Holohan

I make a handsome living from advising not just individuals but also banks. Mr. Maguire is right in saying that there is no incentive for banks to do deals. When I have been on the other side of the table acting for debtors, where one can threaten bankruptcy one will because it will trigger a capital loss for the bank in terms of what is owed above the value of the security if there is nothing there at the moment. Where one is in a position to attract money - beg, steal or borrow it from friends, family or wherever - to sweeten the pot to do a deal and one offers that to the bank, at the moment one is being offered a choice of adjacent fingers by many banks. That is a harsh reality. When I am advising the banks, I tell them there is no reason for them to be generous and give away money - it depends on the side of the table one is sitting. However, if one can threaten them with a capital loss, it will focus the mind wonderfully.

Mr. David Hall

It is very similar to a cat and a mouse and I do not need to explain who is who in this situation. Everyone in the room is making a natural assumption that everybody is capable of dealing with a bank. Many members have constituents, with whom we all deal, who do not have the capacity to deal with a bank because of circumstances or how they have handled the bank or had an intermediary in the interim period along the line. There is nothing surer than that a bank's mind needs to be focused. There is mistrust on the part of both the borrower and the bank. No one wants to stand over anyone who wants to pull a stroke - that is not the intention. Most Irish people want to pay their debts and need a mechanism by which to do so. Any assistance such as this legislation will help them do that. However, in the interim period the banks hold all the cards and all the power. This is an attempt to try to rebalance that. Some people cannot get themselves to darken the door of the bank and have great difficulty with having that conversation even when there are genuine reasons to do so and there are genuine issues to raise. There needs to be that level of intermediary available - perhaps an insolvency trustee. Currently it is MABS, ourselves and others. That needs to be put in on a humanitarian basis in the first instance and then deal with the rules afterwards.

Deputy Donnelly's Bill has been withdrawn or parked for the time being. What is the best approach to tie the banks in and ensure that they are part of the programme?

Mr. Ross Maguire

There has to be a consequence. This legislation operates on the basis that the banks will do deals but there is no requirement on them to do it. If they do not they must be called to account. We have proposed - it is very minor - that there be a declaration of unreasonableness, which would mean that a court or an agency could declare that bank to have acted unreasonably. That would be made public and the Minister and whoever else needs to be informed would be informed of it. That of itself may force their hands. However, that is needed at a very minimum.

The essence of Deputy Donnelly's Bill was that when a bank comes to recover its security a court can refuse on the basis that there was an offer to restructure which makes sense. The court could decide that because the bank refused that offer it would not order repossession as the bank requested. However, there needs to be some real rebalancing or otherwise the banks will play for time and we will be back to them seeking to maximise what they can get from individuals.

Is there not a role in making real long-term debt? Many years ago the Land Commission allowed many people 50 or 60 years to pay on low interest. Someone who owes €300,000 should have 50 or 60 years to pay at a lower interest rate.

Mr. Ross Maguire

That is a wonderful idea, but if someone goes to a bank or building society to say he or she wants to extend his or her mortgage by 20 years and that he or she wants Permanent TSB, for example, to reduce its rates from nearly 6% down to 3.5% or 4%, it will state, "We will see you in court."

Therefore, they are not willing to do anything like that.

I remind delegates not to refer to named institutions.

Would Mr. Maguire be happy to have what I suggest written into the legislation?

Mr. Ross Maguire

Extremely happy.

Mr. Bill Holohan

I do not want it to appear as if the Irish Society of Insolvency Practitioners endorses the view of New Beginnings or anyone else. We are simply pointing to the reality. We are hired guns and will argue for whoever hires us, whether the bank or the customer. The reality is as I have described.

Mr. Hall has referred to the way banks are treating customers. It is not so much a game of cat and mouse as tiger and mouse. I know this because I have contacted the chief executive of a bank which may already have been named and received very little satisfaction.

Mr. Hall has said he has 350 members, mostly accountants and solicitors, who are dealing with individuals who are in debt. How do he and his colleagues determine the figure they will be paid for their services and who pays them?

Mr. David Hughes

Our membership is made up of solicitors and accountants. Our work is principally corporate, although a small number of solicitors do personal bankruptcy work. In a formal process of liquidation or receivership we are paid from the assets, such as they are. We do not have a great deal of experience of the personal side.

Mr. Ross Maguire

Unfortunately, we do not get paid at all. We have a small technical problem. We do not get paid. It is my understanding that in the United Kingdom the personal solvency trustees are paid. If a deal is done, a payment is included as part of it.

ISIP members are not paid for the work they do.

Mr. David Hall

As the legislation is framed, a borrower who is in difficulty must appoint an insolvency trustee, but there is no clear understanding as to when, how or by whom the person will be paid. Is the borrower expected to pay the insolvency trustee up-front? If a deal is done with the creditor, does the borrower pay the insolvency trustee only to discover that the veto is exercised at 75% of the secured debt and that he or she has paid for something he or she does not get? That is a disincentive for a borrower to engage. Most of the people concerned may not have the necessary funds. This brings us back to regulation to ensure this is done. The Competition Authority may need to get involved to ensure the cost is capped, end of story. So what if it is an anti-competitive practice. That is all it can be for the borrowers.

Thank you, Mr. Hall, for coming back to the legislation.

I also thank Mr. Hall, Mr. Maguire and Mr. Hughes for that answer. I will send them a list of about five clients.

Mr. Bill Holohan

I have mentioned the large amount of pro bono work done. There is cross-subsidisation between clients - not necessarily banks - who pay for legal and accountancy services and pro bono clients. One could be very busy doing pro bono work, but unless someone has private income, or Bill Gates is bankrolling him or her, he or she will not survive.

I welcome the delegates. Mr. Holohan has mentioned that certain companies or groups are organising a UK history for individuals in order that they can avail of the bankruptcy tourism option described by Deputy Kenny. Has any prosecution for fraud arisen from this?

Mr. Bill Holohan

Not that I am aware of.

I thank Mr. Maguire for his very clear presentation. He has said there must be two ways inserted into the heads of the Bill to ensure greater equity between the Celtic tiger and the mouse in the bargaining process. One is an appeals mechanism, with oversight by a court. The other is that the bankruptcy regime provide a greater incentive for banks to settle. Which of these is more important, or are both essential to ensure greater equity and that the banks will play ball?

Mr. Ross Maguire

Ideally, both are necessary. In the United Kingdom there is only one, but the bankruptcy regime is so borrower-friendly, one could say enlightened, that the impetus is for banks to do deals. They know that in the case of a bankruptcy they will do less well. In this country, because there has not been a proper insolvency law thus far and there is a huge backlog of work to be done, a bit of both would be good. The bankruptcy regime is going to be used by the more seriously indebted person. If a person who simply has problems with his or her mortgage puts together a properly costed and reasonable solution and a bank refuses to negotiate with him or her, there must be a solution for that person other than being declared bankrupt. There should be a consequence, either through the insolvency agency or a court.

That is very clear. I thank Mr. Maguire.

I accept that people need to be dealt with fairly and reasonably by banks. That is only right and proper. If we over-legislate, will banks become even more averse to risk and stop lending altogether to certain sectors?

I am sorry I missed the MABS presentation, as I am aware of the great work the service does. What are the views of the delegates on how private debt management agencies should be licensed?

Mr. David Hall

Debt management agencies should not be licensed, rather they should be completely outlawed. There is a place for organised, properly regulated entities but not for the current operations of some of the existing debt management agencies which are telling people they can write down or write off debt. Vulnerable people who are already in a difficult position see advertisements on the back of every two bit magazine giving them false hope deals can be done and sucking them back in for a second time to be bashed around again. I would ban all of them.

I was thinking of private agencies which help people to sort out their debts. How should they be licensed?

Mr. David Hall

They should be licensed as heavily and intensely as possible. One can never over-legislate in protecting people. Regulation has failed and needs to be exceptionally robust.

With how many people has the ISIP dealt since its foundation? How many interactions has it had with banks and how successful have they been?

Mr. David Hall

We have 168 open files before the courts. We have interacted with 2,668 people since we opened 14 months ago. The vast majority of these cases cover all forms of debt, including household and mortgage debt and combinations of them. While the original intention was to provide legal services, it became clear that there was a multiple of debt that had not gone legal.

We have had significant interaction with banks. We have a preventive mechanism to try to avoid this. Some people in banks understand clearly that this is a problem that must be solved. However, there is only so much we and others can do. This is a mammoth problem which is difficult to evaluate. Some banks have been very reasonable, while some have been exceptionally unreasonable. There is no mechanism in place to appeal this unreasonableness to anyone. The process is that if a person does not like what he or she gets, he or she can appeal to the bank again. That is like asking Mugabe a second time. It is crazy stuff.

Is there any evidence that banks are running ahead of the legislation in terms of efforts to secure judgments against parties who are in financial difficulty, on the basis that they see perhaps a game changer ahead and that if they have secured judgments against individuals that it might put them in a more advantageous position than they might be subsequent to legislation being passed?

Mr. Bill Holohan

The only difference having a judgment would make in an insolvency situation is the interest that would apply to it, because if one has a judgement, it is 8% per annum under the Courts Acts, whereas if one has an interest debt at the moment which is a tracker mortgage at perhaps 1% above bar, that could be lower than that, so there might be an incentive. I would not think there is any great rush to judgments by banks at the moment.

Mr. Holohan spoke about raising the threshold from €3 million to €10 million. I can understand there may be circumstances where a business is involved and obviously there are consequences in a business for employees but the primary objective from the experience of most of us is securing the family home. Reference was made previously to holiday homes and apartment investments but the critical issue is the family home, which goes back to Deputy Donnelly's Bill. Is there a case to be made in respect of the legislation to differentiate internally, which is not there at present, which gives absolute protection to the family home?

Mr. Bill Holohan

Yes, but as a rural Deputy, Deputy Creed, would probably understand a case that presented recently. A farmer from Wexford and his wife had borrowings of more than €12 million who are facing losing a family farm that had been owned for four generations because of what has happened. It is critical to legislate for that.

The other point is an observation in the context of the heads of the Bill that we have seen. It is naive to think that an appeals system that would adjudicate that a bank was unreasonable will be sufficient deterrent for a bank to come to the table with clean hands. There must be capital consequences for a bank if the legislation is to have real teeth. Let us call a spade a spade. The banks have the authority in the proposed legislation to thwart the intentions of everyone in this regard. From my experience of dealing with banks, brass neck does not go anywhere near describing the audacity with which financial institutions treat people. Therefore, one cannot assume that embarrassment will force them to play ball. That aspect of the proposed legislation must be beefed up significantly.

We will talk about that when we see the report.

Mr. Bill Holohan

As one fictional legislator said, "You might say that". I could not possibly comment.

Mr. Holohan and Mr. Maguire have already outlined the power of adding the essence of the Family Home Protection Bill to the personal insolvency Bill. I would like to ask them to address probably the two most substantive concerns raised by the Minister, Deputy Shatter. The first substantive concern related to constitutional compliance, in particular with Article 43, which protects private property. I invite their thoughts on that question first.

Mr. Ross Maguire

The Minister raised concerns about a situation where a court could refuse the bank security on the basis that the bank has a property right and that the court would be interfering in its property rights. He raised that as a possible constitutional issue. Deputy Donnelly has taken the advice of senior legal academics and other lawyers. The very basis of constitutional law is that we do a balancing exercise. On the one hand there is the common good, which must always trump any private interest. All we are saying in this case is that the common good recognises that for sustainability and recovery in this country there must be a modicum of reasonableness on the part of the banks in terms of doing deals. All we are saying is that the court could enforce that. The court itself would of course always be required to act constitutionally and in accordance with procedures. We will have to hear what the bank has to say and we will have to weigh up the balance but the idea that anybody would say that the property interests of the bank would trump everything else is not the law, which is about finding a balance.

The Attorney General will probably have a view on that as well at some stage if the Bill goes that far.

The second most substantive issue raised by the Minister, Deputy Shatter, was his concern in allowing a judge discretion to include the potential conduct of the lender. The intention of the Bill had been to address a specific case but the Minister was concerned that a standard repossession case in court might become a full-blown tribunal of the banks. Much as we might like something like that to happen he felt it was not practical. Does Mr. Maguire or anyone else think that would be the case and if not, why not?

Mr. Ross Maguire

The courts would look at the individual case before it, as we do. When we look at cases we see underwriting. In other words, the bank lent money at perhaps ten times the person's salary. That was a situation that was bound to end in failure. It could not do anything else. The court could take into account under that legislation, if it was included, the type of underwriting that went on and then, taken together with an offer of restructure say that given the crazy underwriting there must be consequences to that, this is a reasonable offer of restructure and in those circumstances that should be the new deal.

Mr. Bill Holohan

The purposes of Part 5 are set out, including providing a fair balancing between the interests and rights of debtors and those of creditors in connection with personal insolvency arrangements consistent with the principles of social justice and the exigencies of the common good. Ultimately, it is a value judgment. I suggest that under the phase "any other purposes to be specified", a formula of words that I have put together having burnt some midnight oil and which takes into account every single constitutional reference to the common good and balancing of rights. I do not know whether it will stand the test of time or the Supreme Court but the committee is welcome to have my wording.

I thank the witnesses for attending today's meeting and giving of their time and expertise to help us in our work.

From the Free Legal Advice Centres, I welcome its director general, Ms Noeline Blackwell and Mr. Paul Joyce, senior policy researcher. From Askaboutmoney.com, I welcome, Mr. Brendan Burgess and from the Irish Banking Federation I welcome Mr. Pat Farrell, chief executive. I also welcome Mr. Dara Deering the chair of the Irish Mortgage Council and Ms Eimear O'Rourke, director of retail banking. I thank them for attending today's meeting and giving of their time to help us with the work we are undertaking. The format of the meeting is that each group will be asked to make an opening remark, followed by a question and answer session, as they have seen previously.

I draw the attention of witnesses to the fact that they are protected by absolute privilege in respect of the evidence they give to this committee. If they are directed by the committee to cease giving evidence in regard to a particular matter and continue to so do, they are entitled thereafter only to qualified privilege in respect of their evidence. They are directed that only evidence connected with the subject matter of these proceedings is to be given and they are asked to respect the parliamentary practice to the effect that, where possible, they should neither criticise nor make charges against any person or persons or entity by name or in such a way as to make him, her or it identifiable. I invite the representatives of the Free Legal Advice Centres to make an opening statement. If they can keep it as brief as possible - five or six minutes - I would appreciate it.

Ms Noeline Blackwell

I thank the Chairman. I will make a couple of introductory remarks before handing over to my colleague, Mr. Paul Joyce. The Free Legal Advice Centres operate a lo-call telephone information line. When we reopened after Christmas in the first week of the new year, we took numerous calls from people who wanted to know whether they could hand back the keys of their houses and, if so, what the consequences would be. Other people asked what would happen if they went to England to declare bankruptcy. We received approximately 13,000 telephone calls on our lo-call line last year. Almost 12,000 people visited our centres around the country, which are operated with volunteer solicitors in the evenings. For the most part, they are operated in conjunction with citizens information centres. The number of calls we take in relation to debt has increased by 400% over the last two or three years. In such cases, debt is only the first issue people discuss with us. It often transpires that family and employment matters, etc., are connected with the issue of debt.

The Free Legal Advice Centres provide a voluntary service. This is a voluntary organisation. It is not the Legal Aid Board. It is not a State service of any kind. We have a particular interest in ensuring people can access their financial rights and the financial information they need. We are particularly interested in identifying whether a way can be found of enabling people to manage their affairs in accordance with the law. Until recently, we have had to tell people that what can be done in law to help them to manage their financial affairs is very limited. Therefore, we welcome with great enthusiasm the publication of this scheme. We really welcome the way it is being presented as well. The publication of the scheme in the first instance is allowing people to discuss the ideas that underpin it at the outset. I hope there will be proper discussion on the final text when it is published after the Minister and the officials in the Department of Justice and Equality have examined the matter.

This is an opportunity for people to deal with their unmanageable personal debt. I refer to the multiplicity of debt that we see in case after case. Although it is very late - it should have been put in place when the recession started four years ago - we are glad it is being put in place now. We want to see whether there are ways in which it can be made better. When the new system is in place, it must be possible for ordinary non-commercial people to manage it and get something from it that is fair and effective for themselves. I will hand over to my colleague, Mr. Paul Joyce, who has been calling for the introduction of this legislation for approximately ten years. He has a track record.

Mr. Paul Joyce

I have the wrinkles to show it. I will outline some of our general technical concerns about the scheme as presently constituted. Obviously, it will overlap with some of the concerns that have already been noted.

As Ms Blackwell said, this process is about seeing whether we can feed into the proposed legislation at this stage before it is published in its final form.

Mr. Paul Joyce

The first concern I would like to mention relates to the creditor thresholds. We are also worried about the lack of an independent review mechanism. No provision seems to have been made for allowing a debtor to appeal against an unreasonable refusal to accept a repayment plan. It seems that thresholds of 55%, 65% or 75% of creditors will be imposed under both the debt settlement and personal insolvency arrangements. There is no way of telling whether creditors will act reasonably and pragmatically when they are asked to accept proposals from trustees. As the scheme is presently constituted, we are simply being asked to suck it and see.

Under the out of court options, apart from the debt relief certificate option, the level of indebtedness may vary between €20,000 and €3 million. Many different cases will fall within those thresholds. We are concerned that a two-tier insolvency scheme will emerge. Some people will have some of their assets sold to reduce their overall level of indebtedness at the outset. They might be able to make a reasonable proposal through an accountant or a solicitor acting as a trustee. Many other people will have few assets to sell and will only be able to offer their surplus income. Such applicants will be able to produce very little dividend for their creditors. If institutions refuse to accept the arrangements that are proposed in these circumstances, many applicants will be failed by this legislation.

Up to now, we have heard in this session about banks. It is important to remind members that there is more to the credit industry than banks. People are indebted to a host of institutions apart from banks, including credit unions, utility companies, money lenders, store card, charge card and credit card companies, local authorities and providers of goods and services. In many cases, the creditor threshold will have to apply across a range of creditors. We submit that the insolvency service should be given the power, on the application of the personal insolvency trustee who submitted the proposal on behalf of the debtor that has been refused, to re-examine the proposal. We suggest that the service should be able to over-ride such a refusal by a creditor, if that is deemed reasonable on the basis of the financial circumstances of the debtor. If creditors are not happy with that adjudication, they should appeal to the courts, as is their constitutional right.

Essentially, a privatised system of insolvency trustees is being proposed. We have significant concerns about the potential quality of some of the applicants. Obviously, accountants and solicitors will be involved. It is probable that former mortgage brokers will be involved too. During the boom, thousands of mortgage brokers were subjected to a very light authorisation regime under the consumer credit legislation. We expect that debt management companies will also apply for trusteeship. As we know, such companies have not been regulated in any shape or form, despite some suggestions to the contrary. An alternative under this scheme would be for the State to establish a system of public trusteeship. Such a system applies in Sweden, where a state-sponsored debt enforcement office, with its own recruited debt enforcement officers, examines cases and makes proposals to creditors on the basis of the financial information that is provided.

The scheme, as proposed, does not set out what will happen to rejected applicants. If these thresholds are not met, the arrangements will simply fall. Where will a debtor go if his or her application is rejected? Many contributors have mentioned that the bankruptcy regime potentially allows for a five-year income payments order after the three-year discharge. That would mean eight years of bankruptcy, in effect. No criteria have been set with regard to how an official assignee might grant an income payments order or refuse to do so. It seems to be completely arbitrary and unfair. This proposal should be withdrawn or substantially diluted.

One of our biggest concerns is the question of the minimum protected income that any debtor applicant should be allowed to retain, free from creditor distribution. I would like to draw the committee's attention to a study, A Minimum Income Standard for Ireland, which was published last week by the policy institute in Trinity College and the Vincentian Partnership. The legislation is vague on this matter at the moment. It refers to applicants being allowed to maintain a reasonable standard of living. Work needs to be done on this hugely complex and complicated issue immediately. We do not want this legislation to come into operation without proper minimum income standards having been put in place. This is not just a social justice issue - it is also an effectiveness issue. It seems that debtors and their families will be asked to consecrate their income to their creditors for five, six or seven years. That is a very long time for people to exist on subsistence moneys. It is very important that proper income standards are put in place. This is not about the application of a slide rule. People's circumstances can vary regionally. They can depend on the number of family members, etc.

One of the most innovative parts of the scheme is the personal insolvency arrangement. Potentially, it allows for the retention of the family home even where the debtor is adjudicated to be insolvent, or likely to remain insolvent over the five-year period. However, the debtor and the trustee will be forced to jump many hurdles. Some commentators have referred to personal insolvency arrangements as revolutionary. In fact, the 1993 legislation in Norway and the 2010 Greek legislation both provide for the retention of the family home even when mortgage debt is factored into the personal insolvency equation. However, the thresholds apply again in this instance. Some 75% of secured creditors, who include the holders of judgment mortgages, must agree.

To respond to an earlier question, there are creditors, for example, credit unions, which are rushing to obtain judgments to allow them to become secured creditors holding judgment mortgages in advance of the legislation being enacted. The 75% threshold must be reached, after which 55% of the unsecured creditors must also accept the proposal. The danger, therefore, is that far from being too radical the proposal is not radical enough. However, it is innovative. The idea that a person could reschedule or write down part of the mortgage principal and reschedule the mortgage for the duration of the personal insolvency arrangement is novel. The danger is that the applications would be universally rejected and the system would not work.

Having spoken to a number of our colleagues in non-governmental organisations, for example, the Society of St. Vincent de Paul, Threshold and Focus Ireland, we know that there are many unsustainable mortgages. Our fear is that the introduction of a proper personal insolvency regime will throw out a number of these unsustainable mortgages. Where would people go if their mortgage was not deemed sustainable? While a mortgage to rent scheme has just started, it is operating at a very low scale. With approximately 100,000 households on social housing lists, it is a matter of serious concern that so few social houses are being provided through the processes of the National Asset Management Agency.

We share Mr. Holohan's belief the debt relief certificate thresholds are much too low. Many clients of the Money Advice and Budgeting Service will not qualify with the debt relief certificate. The issue of those with secured debt and those with indebtedness above €20,000 needs to be addressed. The repayment periods of five, six and seven years are far above the current European norm which for new debt settlement and debt adjustment schemes is around three years.

On the review of the scheme's effectiveness, head 82 suggests the scheme should be reviewed ten years after it has been established. This is a farcical proposal. The system needs to be tested to determine how it is working and reviewed from the get-go. In other words, a review process must be in place from the beginning and what is not working must be changed. This is an issue of effectiveness.

The Law Reform Commission suggested in its 2010 report that the debt enforcement mechanisms in the courts should be reformed. The instalment order procedure, the procedure for execution against goods and so forth are not included in the legislation and should be included in any scheme put in place.

I thank Mr. Joyce for his comprehensive statement.

Mr. Brendan Burgess

I will focus on the issue of mortgages, as it is probably the one about which I know most. I will challenge the way people think about mortgages and most of the views about mortgages expressed at this meeting. While I do not expect to convince everyone present, I hope to unsettle and force them to ask themselves some questions. My contact details are provided in the document I circulated. I will be pleased to speak to the joint committee or its members individually if they wish to challenge me at a later date on some of the points I will make.

Four groups omitted from this discussion need to be considered, of which the first is future mortgage holders. If we introduce legislation which looks after a group of people who are in serious trouble now, we risk wrecking the mortgage market. The standard variable rate on a mortgage stands at approximately 4% because it is a secured mortgage. However, if someone wishes to take out an unsecured loan, the interest rate will be approximately 10%. If the security held by the banks in respect of mortgages is fundamentally damaged, the market will be wrecked for many consumers. I was pleased to hear Deputy Humphreys ask a question of our legal friends on this issue when she queried whether there was a danger that we were over-legislating. The personal insolvency arrangements proposed in the Bill are an example of legislating in a grossly excessive manner.

The second group which needs to be considered is the 85% of current mortgage holders who are paying their mortgage on schedule. We must ensure they are looked after. When one imposes costs on banks, whether through legislation or debt forgiveness, the banks have a terrible habit of imposing the costs they have incurred on the next available person. The people who will be charged the costs they incur will be the holders of standard variable rate mortgages. We see this taking place in another institution which I am not allowed to name.

The third group to be considered is the large number of people who are in serious difficulty with sustainable mortgages. There is a common view in the media - it is one I have also heard expressed four or five times at this meeting - that we have not done anything for mortgage holders, but nothing could be further from the truth. Let us consider what has been done for them. Approximately 54,000 mortgages have been restructured. Whereas approximately 50,000 borrowers are in arrears, only 275 homes have been repossessed in the past two years. Figures released in the United Kingdom last week showed that 30,000 homes had been repossessed there last year. This figure is lower than in previous years and expected to rise this year. Further, the Central Bank has produced a mortgage arrears code which prevents the banks from charging penalty interest or kicking people off tracker mortgages and forces them to engage with borrowers. The code is doing a great deal on behalf of those in mortgage arrears. More than 18,000 mortgage holders are in receipt of mortgage interest supplement, in other words, the interest on their mortgage is being paid for by the State. Last week legislation was published which will increase interest relief for those who took out mortgages between 2004 and 2008.

For these reasons, I challenge the view I am sure everyone had when they came to the meeting and will probably still hold when they leave. A great deal has been done for borrowers in arrears. Anyone in arrears who has a chance to get back on track, either through restructuring, tax relief or the protections of the mortgage arrears code, will do so and he or she does not need the help of the personal insolvency arrangement.

The fourth group to be considered, one which has been referred to by spokespersons for the Money Advice and Budgeting Service and free legal advice centres, is the approximately 10,000 people who have unsustainable or unviable mortgages. These are the people who need our help. When they seek to hand back their keys to the banks, the banks refuse to allow them to do so and ask them to continue to try to pay their mortgage. They are stuck in limbo. We must change the legislation to give to those with unsustainable mortgages the right to agree an exit strategy with their bank. This is very important. The banks will not agree to such an exit strategy and if they do not do so, an independent arbitrator must be available to determine whether a mortgage is unsustainable and a person is entitled to return the house to the bank. The arbitrator should also determine how the shortfall in the mortgage is to be addressed. I hope the banks will agree to deal with unsustainable mortgages, but if they do not do so, an independent arbitrator should be appointed to deal with the matter.

The personal insolvency arrangement does not make sense. As has been pointed out, it is voluntary. It does not help people. There is plenty of help available for people who need it, namely, those who may get back on track. It does not help those who have unsustainable mortgages because reducing their mortgage by €50,000 will not help them. The deferred interest scheme, on the other hand, will help many. I strongly suggest members select sections 80 to 124 of the Bill, press the delete button and move on to deal with the substantive issues we are facing.

As I noted, I will be pleased to speak to members individually about these issues. I am glad I have unsettled the view of at least a few of them.

I appreciate Mr. Burgess's contribution.

Mr. Pat Farrell

I thank the joint committee for providing me with an opportunity to address Deputies and Senators. I will make a few brief opening remarks before passing over to my colleague, Ms Eimear O'Rourke, head of retail at the Irish Banking Federation. I am also joined by Mr. Dara Deering, chairman of the Irish Mortgage Council, which represents all of the mainstream lenders.

I will make some general comments on what actions banks are taking. I thought for a while in terms of the some of the presentations that I was on another planet given the reality of what is happening. We have had almost 70,000 mortgages restructured through the direct intervention of the banks dealing directly with their customers and through the good work done by agencies present such as MABS, FLAC and others which have acted in a number of those cases as intermediaries. I ask members to remember that figure and allow it to sink in because sometimes, over the past while, I had heard that nothing was being done at all and banks were not engaging with customers and coming to arrangements with them. To make that figure more granular, 36% of those mortgages are interest only, 15% have had repayments reduced, 13% have had arrears capitalised, 13% have been extended and the rest are mixtures of whatever. A huge amount, therefore, has been, and is being, done.

We also heard earlier from one of the other representatives that it is dealing with 168 cases currently and it had dealt with 2,600 in total. I reiterate that we have dealt with 70,000 customers who have had their mortgages restructured through the banks' direct efforts. We have not hundreds but thousands of people directly engaged in front-line activity to support customers who are suffering stress with their mortgage payments.

With regard to repossessions, an assertion was made that banks are repossessing almost willy-nilly. The bottom line is a tiny number repossessions are happening in this jurisdiction and, benchmarked against the UK, it is a fraction of the number there. This is because the banks have been, and continue to be, involved in extensive forbearance measures to help customers who have difficulties.

The previous speaker referred to unsustainable mortgages and, of course, there is a group of customers who have such mortgages. They must be dealt with and a framework is required to deal with it. Banks and other stakeholders have to engage in that process and deal with it. We are getting to the stage in those particular cases where forbearance will not work and we all have to acknowledge it and get to a space where we deal with it.

Reference was made to bankruptcy tourism. There was no mention of the spectacular case that got thrown back into this jurisdiction because it did not stand the test of the need to establish a centre of economic activity. The ability of people to run across the Border to engage in bankruptcy tourism is a red herring and I ask the committee to bear that in mind.

I refer to the question raised by Deputy Humphreys, which was addressed by the previous speaker. We have to make sure we solve the problem that needs to be solved because some of what I have been hearing involves increasing the size of the debt that can be put into a personal insolvency regime in order that we can drive more transactions into it. Somebody mentioned that a privatised service would deal with this. That will be run by professionals. I heard reference to pro bono work. I would like answers on a postcard please regarding the last time I got pro bono work from an accountant or lawyer. We have to be careful. I ask the committee to accept our bona fides that we are singularly focused on this issue. It is in our interest to look after our customers. They will be our customers through these difficulties and after them.

I will hand over to my colleague regarding our views on the Bill. We have serious reservations, which are on the record. We do not agree with the idea of secured debt being included. It has not happened in any other jurisdiction in the OECD and we have made those reservations clear.

Ms Eimear O’Rourke

The IBF and its members have been working through the details of the draft scheme. There is quite a degree of detail there. Our fundamental position is that we seek balance in the introduction of such fundamental change to the law. We are so concerned about balance because, to refer to what one of the previous speakers said, the risk is that in addressing the problem for a particular group of current borrowers, we create problems for future borrowers. This is a significant concern from our perspective. If the system in its totality results in higher losses than would otherwise have happened, future credit proposals will have to assume these higher loss levels and that will increase the price of credit to reflect this risk. This is not a matter of discretion, choice or marketing strategy. This is the fundamental basis on which banks are governed and legislated. It reflects Basel III and the capital requirements directive.

The risk we all have to keep an eye on is that credit could become much more expensive, making it less affordable for the ordinary borrower, and the conditions under which credit is granted will become more severe, making credit less available to the ordinary borrower. We equally have to look to the markets. The capital markets fund mortgage borrowing and they will also look to see whether the risk level within the Irish mortgage market is increasing. We have seen commentary from, for example, Moody's with respect to the proposals on the table. Its take on it is that it is keeping a watch on this because it could be negative.

In terms of the balance that can be achieved for the various stakeholders going forward, I will look at this primarily in the context of secured credit. It has been noted that it is not usual in other jurisdictions to include secured credit in a non-judicial system, although it is usually included in a bankruptcy system. Our starting position is that we would prefer to see the non-judicial system restricted to unsecured debt. However, we have engaged and will continue to engage constructively with policy makers on the proposals as they are put forward with a view to minimising the impact on banks' capital and balance sheets and on customer behaviour.

To this end, we consider that a number of legitimate considerations should be focused on going forward. An appropriate distinction must be drawn between the borrower with a sustainable mortgage and the borrower with an unsustainable mortgage. We also believe it is critical that the lender needs to continue to have an active role in determining whether a mortgage loan is sustainable or not. If a mortgage loan is sustainable, there is no reason it should enter an insolvency system. If a mortgage loan is unsustainable and goes into an insolvency regime, a prerequisite for entry should be good faith, prior interaction in the bilateral engagement that took place with the mortgage lender under the MARP process set down by the Central Bank. Any proposals which have been put on the table by the mortgage lender will need to be fully taken into account. This is important because we were in violent agreement with various parties early on in the day who said that the proposals which were on the table should be taken into account in any system that results and we all agree with that.

The proposals would need to clearly distinguish between borrowers who cannot pay and who have no reasonable prospect of being able to do so and those who can pay but may not want to, particularly if their debts exceed the value of their property. An important concern in this regard is that borrowers may be given the misleading message that developments in this area could mean they could step back from making their repayments and such a perception would exacerbate the system rather than assist it. It would make things worse for the individual and the system overall. We need to be clear about responsible messages to people in general on this.

The proposal should envisage a broad range of options for the treatment of the family home to reflect the variety and complexity of situations that arise. A focus on exploring the possibilities of keeping people in their homes where feasible should be balanced by consideration of asset disposals where appropriate.

There was a great deal of debate earlier about the role of the trustee. Like all other parties, we consider it to be a critical role and a great deal of attention has to be paid to the expertise and qualifications attaching to that particular role.

One of the important issues is the calibration of the different schemes relative to each other. We would like to see the system incentivising people to deal in the first instance bilaterally with their creditors working out whatever they can and we believe that the vast majority of cases will be addressed successfully in that way. However, this has to be incentivised so that it will happen. There is no point in incentivising people to run to the last resort in the first instance and, therefore, the system need to be calibrated carefully. Issues that come into play are appropriate limits for the various schemes, prerequisite entry conditions which look to previous engagement, a rational relationship between the repayment periods for the different schemes and designing protections for the creditors and debtors appropriate to each specific scheme. The challenges we all face are daunting. On the one hand employment levels are significantly lower than those prevailing at the point when credit advances and particularly mortgage credit advances were peaking; we have higher taxes and austerity measures impacting on borrowers on a daily basis; and default on credit agreements, while still relatively low, is increasing. On the other hand we have a banking sector that is still fighting for survival with increased government ownership of the industry internationally and significant capital injections over recent years just to keep the system afloat. It is critical that the solutions proposed balance the fragility and vulnerability on both sides of the equation. We are clear and agree that solutions are needed. Their calibration, containment and fairness are key. They need to be carefully worked through to ensure that the existing generation of borrowers is provided with solutions appropriate to its circumstances and that the next generation has real choices available to it.

Ms Dara Deering

If it is a question of time, I can just handle questions.

Thank you, Ms Deering.

I thank all the presenters for their very thoughtful contributions, which will certainly feed into our consideration of the Bill. It was interesting to hear a divergence of views because while common themes have been emerging there are clearly different perspectives.

I seek clarification from the Free Legal Advice Centres. I believe Mr. Farrell said that it was unprecedented to have secure debt included in this sort of personal insolvency scheme. However, I believe Mr. Joyce indicated there is precedent in Norway and Greece to include measures to deal with mortgage debt within personal insolvency schemes. I ask him to expand on that.

Mr. Paul Joyce

Norway introduced debt adjustment legislation in 1993. Norway had a problem in the late 1980s similar to ours now: a housing boom; a big housing bubble; and the collapse of house prices. It put in place a cross-departmental strategy and introduced legislation very quickly. One of the measures in that legislation allows the applicant for that settlement to remain in the family home with the mortgage principal written down to 110% of current market value. For example, if someone in Norway borrowed €300,000 under a mortgage and the property is now worth €200,000, some €80,000, effectively, would be written down and would become unsecured debt for the purpose of the debt adjustment period. The remaining principal would then be €220,000. While there are different views about interest-only repayments which may be going nowhere, interest only would apply for the debt settlement period of up to five years. At the end of five years unsecured debt, including the €80,000 that was written down, would be written off at which time the debtor would resume paying the mortgage in full. That is the essence of the Norwegian system.

I have less detail on the Greek system and I am awaiting news from a colleague in Greece. Essentially its 2010 debt adjustment legislation also attempts to learn from the experience in other European countries. We need to be very conscious of looking outwards to see what other jurisdictions have done. As I understand it, the Greek system allows the applicant to remain in the family home if its value is under €300,000 and if he or she can show he or she is in a position - obviously there can be no certainty here - to pay 85% of the principal amount over the next 20 years.

It is very interesting to consider the different sorts of debtor involved. Ms O'Rourke pointed out the difference between sustainable and unsustainable mortgages. Clearly there will be a group in the middle which could be sustainable and the mortgage holders could manage were they given assistance, for which the PIA is designed. Mr. Burgess spoke about people who would prefer to walk away. Clearly there is another difference, which is between those debtors who wish to remain in their family home and those debtors who might have an investment property rather than a family home and would prefer to walk away. We need to take that into account.

One theme the Free Legal Advice Centres highlighted was the bankruptcy law. The change proposed in this Bill does not go far enough in providing an incentive to any creditor to negotiate or enter a settlement with a debtor. Is the three-year period the optimum without the add-on five years that New Beginning and others have sought?

Mr. Paul Joyce

Three years would now be the norm across Europe, moving from five years. The first jurisdiction effectively to have debt settlement legislation outside the courts was Denmark in 1984 and practically all countries have introduced such legislation since. By and large the repayment periods have decreased as countries have learned from each other's experience of the feasibility of those lengthy repayment arrangements. We have a problem with this scheme in that we have five to six years for debt settlement arrangements in theory, six to seven years for personal insolvency arrangements in theory and a three-year bankruptcy period. The sting in the tail with the proposal on bankruptcy is a five-year income payments order that can be applied for, with no criteria set out in the heads of the Bill as to why or when that would be granted or if it is associated with any misconduct. We certainly believe that is far too punitive. I believe it is modelled on a UK provision for a one-year bankruptcy but with provision for another two years in income payments orders. So it should be substantially diluted. Ironically, if it is, it would mean that petitioning for one's own bankruptcy will be more attractive than entering a debt settlement arrangement or personal insolvency arrangement if the lengthy repayment periods envisaged still apply.

Regarding the difference between types of debtor, one theme that has emerged from all the groups has been the need for an independent appeal mechanism either through the insolvency service or to the courts for those debtors who are refused an application for a DSA or a PIA. If something like that is to be built in, should a distinction be made for the family home? In other words should it be something that applies specifically to the family home rather than to any other type of debt or mortgage?

Mr. Paul Joyce

The personal insolvency arrangement obviously envisages protection of the family home. The specific head actually charges the personal insolvency trustee with ensuring that the proposal is framed with a view to the debtor staying in the family home, but that is only in principle. As I understand it, the trustee has a duty to form the impression that seeking a write-down of the mortgage - either temporarily or with a claw-back and for example rescheduling the mortgage payment - is feasible in the first place before he or she makes a proposal. At that stage 75% of secured creditors must agree that proposal and those secured creditors include not just the mortgage lender but any creditor holding a judgment mortgage. If one gets over that hurdle, 55% of unsecured creditors must still agree the proposal. Our fear is that the creditor veto one way or another will scupper the proposal and there is no independent review mechanism at that point.

As the Senator is well aware the Constitution allows bodies to be charged on a statutory basis with performing limited functions and powers of a judicial nature. We believe that the insolvency service could perform such a function and essentially override unreasonable creditor refusal. The Senator is correct in what she says about retention of the family home. If a creditor is unhappy with that decision he or she has a right of appeal to the courts.

Is the Senator happy with that?

Perhaps the others might have a view on it.

I am anxious not to widen the discussion too much because we are operating on a one-to-one basis at the moment. We might come back later because time is becoming very tight. Does the Senator have any more questions for the Free Legal Advice Centres?

I will come back in a moment as I know the Senator is anxious to come in. I call Deputy Anne Ferris who has questions for Mr. Burgess.

Deputy Kenny was due to ask questions of Mr. Burgess, but unfortunately he had to leave to attend another meeting. He asked me to clarify a few points about Mr. Burgess's presentation. Does he have any proposals for individuals, who lose their homes as outlined in the report, seeking alternative accommodation?

Mr. Brendan Burgess

This must be put into perspective. Approximately 300,000 people receive either rent subsidy or local authority housing from the Government. A backlog has been building up so approximately 10,000 people have unsustainable mortgages. This is my estimate; the number might be 5,000 or 15,000. It depends on why they are unsustainable. Some of these people have a modest income which would be sufficient to pay rent elsewhere but their mortgage is unsustainable because it is very large. Others are unemployed and do not receive mortgage interest supplement, usually single people living in a modest three-bedroom house, as such people are over-accommodated in the technical sense. An issue which has been raised frequently on askaboutmoney.com is where couples split up and usually the man leaves and tells the woman to sort it out herself. She is then left with a house on which she has to pay the mortgage. It depends on the case. Many people with unsustainable mortgages are in receipt of an income and would be able to pay rent elsewhere and would be able to provide for their own accommodation. Therefore, all 10,000 will not show up at the door of the local authorities.

I do not suggest that the keys would be handed back on Monday and people would look for accommodation on Tuesday. My preference is that the banks would agree to negotiate with these people on the sale of the house which will take six to 12 months. These people would come on to the rental market over a period, perhaps over the coming one or two years. However, there is a big backlog of 10,000 at present. Most of these would be better off without their mortgage and their home and able to make a fresh start. Many people are trying to give back their houses but the banks will not let them. They are leaving them stuck in this position.

How would the proposed arbitration process work?

Mr. Brendan Burgess

Ideally the banks would be encouraged to negotiate with the borrowers to agree that the mortgages are unsustainable. If an agreement cannot be reached there must be some form of independent arbitration which examines the case. This might be something like the credit review office which examines small business loans. It would examine a case and state whether a mortgage was unsustainable, in which case the borrower would have the right to hand back the keys. I do not understand the constitutional issues involved. The deferred interest scheme which was introduced as result of the Cooney report was unconstitutional, but the Cooney group and the Financial Regulator were able to encourage most of the banks to participate. The banks can be encouraged to engage in measures such as these without laws having to be written.

Did Mr. Burgess state earlier that he does not agree with the personal insolvency arrangement?

Mr. Brendan Burgess

It would not achieve anything. It is meaningless because it is voluntary. If I have an unsustainable mortgage I can go to the bank and ask it to write down my debt and it can refuse. Under this, I could also pay a solicitor, barrister or accountant a very large fee to ask the bank to write down my debt and the bank could refuse. This is not a question of being pro-bank or pro-consumer or of being left wing or right-wing. There is no logic to the legislation. The personal insolvency arrangement should be dropped from the Bill. It does not achieve anything.

It could be strengthened. I apologise for interjecting but in accordance with that rationale it could be strengthened to build in an appeal or review mechanism.

Mr. Brendan Burgess

I am looking in particular at people with mortgages in difficulty. We have developed a deferred interest system and a raft of other measures which will help people recover. They do not need a personal insolvency arrangement. The group of 10,000 people who have unsustainable mortgages will not benefit from this. There is a small benefit in that banks can be blackmailed because if they do not agree to it they have to face bankruptcy. I do not think a modern democracy should base its legislation on blackmail. It is not how legislation should be framed.

What Mr. Burgess is stating is that one can go to a bank and ask it to write down one's debt and the bank can tell one to take a walk, or one can pay somebody a great deal of money to ask the same question and that person will be told the same. He also stated measures such as deferred interest schemes exist. How do people access these schemes if they do not have a personal insolvency arrangement or somebody working on their behalf? I do not advocate anyone having to spend a great deal of money on a solicitor or an accountant to make such an arrangement. I would prefer MABS to be involved. What does Mr. Burgess suggest?

Mr. Brendan Burgess

I suggest that many people in trouble will recover over time with the assistance of the schemes in place. Some will recover in two or three years; others will take much longer, but they will recover. Many mortgages have been restructured. People have dealt directly with their banks. Others have dealt with the banks with the assistance of free services. Contrary to what Mr. Farrell said, accountants and solicitors work for people pro bono to help them restructure their mortgages.

A question was asked earlier, which I do not think was answered, on who will pay and how much the fees will be. The High Court pays insolvency practitioners and has reduced the fees to €375 plus VAT per hour which amounts to approximately €450. The more basic qualified accountant or a qualified solicitor who works in insolvency will do a yellow pack job for €200 plus VAT per hour. If someone is asked to deal with a case involving up to €3 million or more than €3 million, which is a great deal of debt and many properties, how much will that person be paid? Somebody fairly senior would be required for such work. I like the idea of MABS getting involved in this and doing it cheaply, certainly not at €250 an hour.

They would need the resources.

My views on legal fees are well documented. I fear so many associations, organisations or people will seek a licence to do this work that it will cause mayhem. I thank FLAC for its fantastic presentation. MABS and the Citizens Information Board, which are under the auspices of the Department of Social Protection, should be the organisations to work on these arrangements.

Does Deputy Creed have a supplementary question for Mr. Burgess?

Any of the witnesses can deal with my question.

We are dealing with Mr. Burgess now. We will discuss the banks later, after which we can have a general discussion before we finish.

I wish to make an observation. This comes down to the definition of "unsustainable". In my constituency office I speak to people who cannot pay their mortgages. They can see the roof over their heads being taken away. They have families to feed. They experience harassment by financial institutions on a daily basis, as they receive telephone calls and letters, and they are at their wits' end.

I accept there are areas around the edges of this legislation about which we need to be cautious in respect of people who are being put to the pin of their collar and making extraordinary sacrifices to continue to pay their mortgages. They are not in arrears now but they could engineer a situation whereby they would go into default. However, there is a cohort of people who have unsustainable mortgages. In the five years during which this has been a mainstream issue I have not seen any realistic effort by the banking institutions, covered or otherwise, to deal with it.

What is the practical solution to the problem of unsustainable mortgages? To me, "unsustainable" means people cannot pay their mortgage and feed their family, educate their kids and provide them with a good pair of shoes and a winter coat for school. Every organisation is anxious to establish its bona fides, including the Irish Banking Federation, but I have seen no realistic effort being made over five years to address the issue of unsustainable mortgages where people are faced with these choices.

We will ask Mr. Burgess to define "unsustainable mortgage". To be fair, I will ask the representatives from FLAC and the Irish Banking Federation to keep that question in mind. It is important we receive an answer from everybody.

Mr. Brendan Burgess

Mr. Joyce, Mr. Farrell and I were members of the Cooney expert group on mortgage arrears which came up with the deferred interest scheme. Our suggestion was that if borrowers could pay at least 66% of the interest on their mortgage, they should be given at least five years to get back on track. Many borrowers have had their mortgage rescheduled in such a way that they are paying two thirds of the interest. They are not able to make capital repayments and the interest they are not paying is being deferred for up to five years. A reasonably good definition of an unsustainable mortgage is an inability to pay 66% of the interest due on the mortgage.

I am surprised that many of the Deputy's constituents are not properly engaging with the banks. I have been working on the issue of mortgages for the past ten to 20 years and this particular issue for the past six years. We have had a mortgage arrears forum on Askaboutmoney.com for five or six years and I have spoken on the issue on many occasions. The first piece of advice we give is to talk to one’s bank and, in the majority of cases, people will receive a reasonable response from it. What is probably happening in many cases is that people who have mortgages do not have the resources to talk. However, if they have the resources to go and talk to Deputy Creed-----

My office is free.

Mr. Brendan Burgess

Yes, but if they have the resources to talk to the Deputy, they have the resources to talk to the bank.

That is so wide of the mark. People are intimidated and do not feel they are sitting as equals when in sitting in front of their bank manager.

Let us give everyone a chance to speak. I call on Deputy Calleary to engage with the Irish Banking Federation on its presentation.

I can understand Mr. Farrell's frustration as any dealings I have had with the Irish Banking Federation have been good. However, whether we like it, many people are intimidated and do not believe they have the ability to engage with the banks; therefore, they come to us, go to the MABS or the Society of St. Vincent de Paul. With respect, they may not know about the federation's website. While I respect the work the federation is doing, I found Mr. Farrell's presentation a little jarring. He spoke about future mortgages and the banks' credit standing. We have put €63 billion into them. Many of the austerity measures and much of the pressure people are under are the direct result of having to put that €63 billion into them to keep them going. The banks did not concern themselves too much about responsible lending and practices during the boom years; if they had, we would not be in the position we are in today.

The elephant in the room with regard to this legislation is the lack of an independent arbitration process. What is the Irish Banking Federation's position on an independent arbitration process? I suspect that if a creditor disagrees or votes down the process suggested by the banks, that is the end of the matter and there is nowhere to go.

Mr. Pat Farrell

I may pass that question to one of my colleagues, but I would like to deal with the issue to do with the presentation. I admit, as I have said on many occasions at this committee, that the banks made major mistakes. We acknowledge this unambiguously. I have devoted 100% of what I have had to say to what we are doing because I believe passionately that it is important for us, as banks, to get the message out to borrowers that they can engage with us and that we will respond. I have indicated the figures that support the claim that arrangements have been made and continue to be made with customers.

On the issue of people being harassed on a daily basis, there is a statutory code of conduct in place. The code does not just include guidelines; it is a statutory code backed up by enforcement and sanctions. It forbids a bank to contact the borrower more than three times in a month, but this can be counterproductive because banks need to engage with customers in distress to try to work out arrangements. If bank customers are receiving daily telephone calls, the bank is in breach of the code on mortgage arrears and the matter should be dealt with vigorously.

How many cases have been taken under the code in recent years?

Mr. Pat Farrell

The code is new.

Ms Dara Deering

It was put in place in 2010 and revised in 2011. The Central Bank has undertaken many audits of the banking sector to ensure the code is working. The engagement with customers must be a two-way street. The banks must be more proactive in their engagement, not just reactive. Often, however, the code works as a barrier against talking to customers who may not be in difficulty now but might be in a difficult situation down the road. Therefore, in some ways, the code acts against the best interest of the consumer.

Will the representatives deal with the question that was asked?

Ms Eimear O’Rourke

The question on arbitration.

Ms Eimear O’Rourke

Looking at the scheme as devised and proposed, there is scope for earlier appeals, possibly to the insolvency service rather than the courts. We see the courts as being expensive and slow and not necessarily the way to get a scheme running effectively and efficiently.

Ms Dara Deering

Even before this legislation is introduced, there is an appeals process in place, on which the Central Bank has provided guidance. It has stated every bank must have an appeals board. The point has been made that in going to the bank's appeals board the customer is appealing to the same institution which made the decision, but there is another appeals mechanism in place. If the customer considers he or she has been treated unfairly by the bank, the Financial Services Ombudsman can deal with the sale and supply of other products and financial services. It is important to keep in mind that these mechanisms are in place. Also, as Ms O'Rourke said, there is scope for earlier engagement and an earlier appeal in any mechanism before a process reaches the final stage.

On the inclusion or non-inclusion of secure debt, we have the Norwegian example of it being included. What is the federation's opinion of the Norwegian model?

Ms Eimear O’Rourke

I do not possess enough knowledge of it or how it works in practice to comment.

Ms Dara Deering

My understanding is that this was a specific arrangement in Norway when there was a write-down of the value of the bonds providing the funding, as opposed to the situation here where the taxpayer provided the capital for the banks and, therefore, paid for an automatic write-down of secure debt. Therefore, it was a different arrangement from the funding perspective. We will revert to the committee with information when we look at it in more detail.

We have tended to focus today on secure debt. However, there is a big issue with unsecured debt. The debt balance on credit cards is €2.7 billion and there is also a huge debt balance on personal loans. What is the specific response of the banks to the problem of unsecured debt?

Ms Eimear O’Rourke

We have engaged with the Law Reform Commission through its discussions and consultations on this issue for the past two or three years. Our stated position is that we support reform of the law in this area. Therefore, we support the inclusion of unsecured debt in these schemes.

Mr. Pat Farrell

There is a very important dimension in the resolution of issues for individuals, families and communities caught in this debt trap. If they can achieve a resolution of their unsecured debt problem, it can help them to get back on the path to mortgage sustainability. We always presume the unsecured debt is a smaller amount, but as it is subject to a tighter pay-back arrangement and as the risk element means it carries higher pricing, it can take up a significant amount of monthly outgoings as part of overall debt servicing. While the discussion naturally focuses on secured debt and mortgages, we should keep unsecured debt in mind because dealing with it is an important part of the solution.

Mr. Farrell spoke about fixing 70,000 mortgages. How many customers have come to arrangements with the banks on unsecured debt and personal loans in the past couple of years?

Mr. Pat Farrell

I do not have any information on that aspect, but I am sure we can get it for the Deputy.

Ms Dara Deering

The information to which we were referring was the Central Bank's own published data which are obviously collated, but I am not aware of collated data on unsecured debt.

What has been the amount in terms of debt forgiveness in the last five years of secured mortgage debt?

Mr. Pat Farrell

The reality is that I do not have any figure in that regard.

Has there been any?

Mr. Pat Farrell

If somebody's financial position is not going to improve in a meaningful way, the bank will make provision to cover the fact that it is unlikely it will be paid the full amount of the mortgage. It will ultimately have to determine whether the loan is recoverable. That is the reality.

Will Mr. Farrell confirm whether there has been debt forgiveness, debt write-downs-----

Mr. Pat Farrell

I am not aware of it happening, but I do not have any details in that respect. The question has been posed before, but I have not heard any bank state it has been involved in a debt write-down. However, banks have made provisions and have to deal with situations on a case by case basis where a loan is not recoverable. Each bank has to make the decision as to whether it will make provision for this and recognise it as a loss.

Ms Dara Deering

The question as to what is a sustainable mortgage has been asked several times today. It is a very important decision for a customer. At the end of the day, the banks are dealing with real people and cases every day. What do we have to take into consideration and why is it taking so long for issues to work through the system? A comment has been made that it has taken five years, yet there is no traction. The reality is that the economic environment is much more difficult now. If we look at the reason customers are in arrears or financial difficulty, in the vast majority of cases it is because they have either lost their job or their income has been adjusted. However, we are not going to take a decision now to pull down the shutters and decide that a particular mortgage is not sustainable. That would be-----

Or perhaps not to give out too much money on the first day. That would be prudent.

Ms Dara Deering

I am from a mortgage lender and my experience most of the time has been that the mortgage is all right, that the level of unsecured debt presents the problem. I am dealing with cases every day and that is the reality as I see it. We could make a decision to pull down the shutters and say a particular mortgage is not sustainable, but that is not the right answer for any stakeholder. It is not the right answer for the customer because we are in a situation where the economy will improve and we have to give them space. We have restructured 70,000 loans.

The Central Bank has required all of the banks to submit a mortgage arrears resolution strategy and come up with more medium-term forbearance measures. It has done this because it recognises that some borrowers may not be able to afford to repay their mortgage today but with more space and solutions they can still work through these economic circumstances. It is encouraging the banks to work with customers through this process. We will have customers for whom the situation is not sustainable today and for whom there is no prospect of it improving. They have levels of debt or have been in one occupation or employment sector that will not afford them that level of income anymore. We have to have resolution strategies in such cases. As Mr. Farrell said, we are making calls on whether certain mortgages will be recoverable in the future andhave to make provision for this. This is about timing. It is not a case of taking all the loans and putting them in one corner. We have to look at the medium-term economic outlook also.

We have a number of members who want to make a contribution. Deputy Creed, have you all asked all your questions?

I have to say I found the response unsatisfactory.

I agree with everything Deputy Creed said. When Mr. Farrell began, I admired his robust defence of the banks, even though I did not agree with him. He says he was aghast at some of things he had heard. I was surprised, too. I honestly believe the high number of people with debt problems is, to a large extent, the fault of the banks.

May we have a question, please?

I am coming to it. Mr. Farrell has also said 70,000 mortgages have been restructured. How many mortgages are there? When Mr. Farrell says people can contact him and that his door is always open, is he talking about the IBF or individual banks? People cannot deal with the banks and bankers. Constituents have come to me to ask about the mortgage arrears resolution process and tell me that the banks will not budge under it.

Mr. Burgess has suggested borrowers in difficulty could pay at least 66% of the interest due on their mortgage over a period of time, but a constituent of mine has told me that 66% of the interest on his mortgage amounts to €1,400 per month. The person concerned can come up with €1,200 per month, but that is not good enough for the bank involved. The person concerned was given ten months to surrender the property, which is not good enough. Members are absolutely outraged, which is why we are bringing forward this Bill. The MABS should be available. I really resent the lecture given by Mr. Farrell.

I echo everything Deputy Ferris said. Our experiences do not bear out what the IBF representative has been saying. We hear about banks refusing to engage with customers coming to them with proposals on the resettlement of debt and so on. Is the real issue with the PIA to do with giving it teeth? We have to make the PIA genuinely enforceable, not just a voluntary arrangement where the creditor has a veto. As FLAC has suggested in respect of the debt relief certificate on unsecured debt, should we look at raising the level above €20,000 to bring more people into the mechanism? Should we build in something the MABS suggested, the obligatory attempt at settlement before people enter this process?

Mr. Joyce indicated that he wished to speak. We will give everybody an opportunity to make a final comment.

Mr. Paul Joyce

I will try to keep it brief, but that will be difficult in the circumstances. First, let us look at the figures for unsustainable mortgages. There are 65,000 mortgages in arrears for longer than three months, of which 70% are in arrears for longer than six months. The average amount of arrears is close to €25,000. This means that for many the amount is significantly greater. A further 35,000 mortgages have been rescheduled. They are not in arrears, but they are still a problem. A further large percentage of mortgages are in arrears but have not yet reached the figure of three months. In total, there are about 770,000 mortgages, of which about 150,000, or one in five, are in difficulty.

The Cooney group reported in late 2010. However, we are now dealing with a much more significant problem. With all due respect, there has not been a huge take-up of the deferred interest scheme. We agree with New Beginnings on the issue of interest only payments, which are fine if the economic climate is going to improve in a short period of time, but there has been no evidence of this happening. It is literally a question of kicking the can down the road. If a person has to make a payment on his or her mortgage, it should be part interest and part capital.

There has been much talk about the mortgage arrears resolution process. It is a code of conduct on mortgage arrears which was released by the Central Bank. Contrary to popular belief, it is not admissible in legal proceedings. We are experiencing huge difficulties with it, and there are a lot of money advisers in the room who will echo that point. The appeal is from the arrears support unit to an appeals board. The evidence so far is that the appeals board rubber-stamps the decisions of the arrears support unit. It is true that there is a third-party appeal, as Ms Deering said, but it is to the Financial Services Ombudsman, who already has a huge number of other complaints under a raft of systems to deal with.

Our view is that the implementation of the mortgage arrears resolution process on the part of certain lenders, which I will not name, is particularly bitty and not as strong as it is being made out to be.

Ms Noeline Blackwell

Deputy Creed described unsustainable mortgages. We are talking about unsustainable debt, and that is why it is so important that this legislative scheme be established. While a person may get only three calls a month from a mortgage lender about the family home, he or she can get many other calls from other people. The important thing is to have a scheme that takes the totality of a person's debt into account. We cannot deal with unsecured debt alone in situations in which people have substantial mortgage debts, nor can we deal with mortgage debt alone. That is the reason for the importance of the scheme, and also for the importance of moving this scheme forward to a point at which there is legislation before the committee and it is crying out to the Minister to implement it before too long.

Mr. Brendan Burgess

I would like to make one important point before Deputy Ferris goes. She said her constituent could pay €1,200 interest a month. Based on a quick calculation, that suggests that he or she has a mortgage of €600,000 per year. Sometimes this is an issue we have to consider.

It was ten times the household income when he or she applied.

Mr. Brendan Burgess

Sometimes we must look at this issue. Some mortgages are unsustainable. A person could have a mortgage of €600,000 and be able to pay €1,200 per month. I know it is very difficult for the Deputy to say that to her constituent. I have said it to some of my friends: "Sorry, but your mortgage is unsustainable."

I understand what Mr. Burgess is saying, but these are families' lives. This is a person who was getting good money while he was self-employed in the middle of the Celtic tiger boom, and he has absolutely no work now. Then comes the legal separation and so on, and he is being asked under the mortgage arrears resolution process and in interviews with the banks why he does not get a cheaper childminder. These are the human stories that are coming to our offices every day of the week. They are not just figures or account numbers. These are people who are really hurting. The banks are not looking at the human side. I resent that, and that is why I welcome the Bill. I will fight tooth and nail to make sure these people are treated sympathetically and will have the debt looked after or some arrangement made. I am sorry, but I do have to leave.

All right.

Mr. Brendan Burgess

The general point I wanted to make is this. The sample of people the Deputies are dealing with consist of people who coming into their constituency offices with a problem. If they speak to other people, they will find many people are going to their banks and getting deals. I see these deals all the time.

I made the point that if a constituent can go and see Deputy Creed, he or she can go and talk to the bank. I know the point the Deputy is making. However, they need to encourage people to engage with their banks. I think it was the Keane report that proposed the establishment of 100 mortgage advisers, because there are definitely people who cannot go to the bank on their own, and the Deputies cannot accompany all of them. Is that Government policy now, or has a decision been made on that? It would be a great addition.

Ms Dara Deering

Customers are dealing with banks either directly or through MABS. If they were not, we would not have been able to restructure 70,000 mortgages already. The solutions that have existed up to now are short-term in nature, as others have said, but the banks are delivering other solutions that came from the interdepartmental group and the Keane report through the mortgage arrears resolution strategy. The Central Bank is encouraging more medium-term strategies to deal with mortgages. We have to make sure we work with customers to ensure that as many mortgages as possible are sustainable, and we need a framework to deal with unsustainable mortgages.

With regard to the specific proposed legislation, as we said, we welcome reform but we think it should be focused on unsecured debt because, in our experience, that is what is creating the most distress even for mortgage borrowers. The inclusion of secured debt is not a tried-and-tested solution. We are in unprecedented times and we encourage people to tread with caution.

I wanted to ask Mr. Joyce his perception of where Norway is now after having included secured debt.

Mr. Paul Joyce

I am still awaiting statistics from my colleague in Norway, but his report, by and large - we have some documentation from him - is that the system is working well, with quite large numbers of people being allowed to retain their family homes under debt adjustment arrangements. Obviously Norway's economic position has been substantially improved by outside factors whose benefit we do not have. What seems to have worked particularly well in Norway is that it adopted a whole-of-Government approach. It recognised that there was a major problem with a housing bubble and that it would have to be dealt with immediately across a range of Departments. That is something that has not happened here. We have been talking about unsustainable mortgages but, unfortunately, there has been a bit of a phoney war. One of the reasons for the low rate of repossession orders in this country is negative equity. Many banks will crystallise a large shortfall if they repossess properties. There are people out there breaking their necks to pay a fifth or a quarter of their mortgage instalments under huge pressure from their lenders, and the lenders are not threatening to repossess. It is true that the repossession figure is low relative to the arrears figure. The problem is that this will not continue forever. In adopting a personal insolvency regime, as we said earlier, there is a danger that we will quickly be faced with the reality of unsustainable mortgages.

With regard to a whole-of-Government approach, where is our social housing provision? Where are the housing units going to come from? Where are people going to go? The Keane report recommended a mortgage-to-rent scheme, but there is only one example of this so far, with one social housing association and one lender. We will need a far larger scale mortgage-to-rent scheme if the personal insolvency scheme, as currently constituted, goes through.

I thank everyone for attending today and, as I said earlier, giving of their time and expertise to help us with this important and complex matter. There is a sense that the country and the banks are waiting for this legislation. I have come across one case in which a couple were told by a bank that it was waiting for the legislation to be introduced because it wanted clarity before it would take any action. This committee was given one month to produce a report. That is why some groups were under pressure to be here today and I appreciate the effort they have put in to have this interaction. I also apologise to other groups who were anxious to come here today. We have devoted three hours to this. I thank the members for being present and for engaging so constructively, and I thank the staff of the Houses who are putting in trojan work to get this report out quickly so that those in the Department can use it to inform them regarding the legislation, which I hope will be published before long. It will go to the Dáil for Second Stage and then back to the committee for another round of amendments and discussion. I invite anybody who has an interest in this to engage with the committee when the legislation is published and to make further submissions and suggestions for amendments. I hope it will not need too much amendment, as the work today will lead to a Bill that is almost perfect, dare I say it.

From whose point of view?

Exactly. I thank everyone for being here today.

The joint committee adjourned at 5.30 p.m. until 9.30 a.m. on Wednesday, 22 February 2012.
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