James Bannon
Ceist:240 Deputy James Bannon asked the Minister for Finance the position regarding the case of a person (details supplied) in County Westmeath; and if he will make a statement on the matter. [13037/10]
Amharc ar fhreagraTuesday, 23 March 2010
Ceisteanna (132)
Freagraí scríofa
As Minister for Finance I am responsible for the legislative and policy framework for the regulation of financial services. Under this framework I cannot become involved in disputes between individual financial institutions and their customers.
If the person referred to in the Deputy's question, feels that he has been unfairly treated by the financial institution concerned, he can make a complaint to that institution using their formal complaints system. If he is dissatisfied with the outcome of his complaint he can then refer the matter for further investigation to the Financial Services Ombudsman.