There are almost 2,800 posts that are primarily occupied in processing claims made under the various schemes administered by the Department. The main scheme areas are Unemployment Schemes, Illness Schemes, Pensions Schemes and Family Support Schemes.
In addition, the Department's Inspectorate, comprising over 400 posts, carry out means assessment, where required, for the various schemes as part of their overall remit. A further 900 posts are directly engaged in other aspects of claim processing, such as managing PRSI records, while another 700 posts provide support services in areas such as policy, finance, IT, HR and other corporate functions.
The Family Support Agency is no longer under the aegis of the Department as responsibility for the Agency has transferred to the Department of Community, Equality and Gaeltacht Affairs. With regard to the Money Advice and Budgeting Service, the position is that the Department funds the Service through the Citizens Information Board. However, while the Service provides advice and assistance on managing debt problems, it does not pay debts, provide financial assistance to clients or process payments.