Dáil Éireann Debate, Wednesday - 9 June 2010
304 Deputy Paul Connaughton asked the Minister for Communications, Energy and Natural Resources the reason there is such a poor level of broadband reception available to a person (details supplied) in County Galway; if he will ensure that the level of reception will be dramatically increased; and if he will make a statement on the matter. [24628/10]
Amharc ar fhreagraThe direct provision of broadband services is a contractual matter between the service provider and its customer and I am therefore not in a position to intervene in such matters. The service provider retains the primary responsibility for complaint resolution where a user experiences difficulties with the service being provided to them. If a customer is not satisfied with the service provider's complaints handling procedures, he or she may contact the Commission for Communication Regulation (ComReg). The Communications (Regulation) Act, 2002, as amended outlines ComReg's role in protecting and promoting consumer interests. Under this Act, ComReg is mandated to ensure a high level of protection for consumers in its dealings with suppliers and to investigate complaints from consumers regarding the supply of and access to, electronic communications services, networks and associated facilities.
