The administrative arrangements for the 2011 back to school clothing and footwear allowance scheme differ from those that applied in previous years. For this year, the majority of back to school clothing and footwear allowance entitlements were fully automated with no application form required from customers. Those customers who did not receive an automated payment are required to complete an application form that is available for download from www.welfare.ie or by texting “Form BTSCFA”, followed by their name and address to 51909.
Processing has begun on the manual applications already received and it will take 4-6 weeks to process applications. In all cases a letter will issue to applicants informing them of the decision and, where payment has been awarded, when and where they can collect the payment. In the case of refusal of the allowance the procedures for review of the decision will be outlined to customers. Due to the large volume of applications received, information regarding the receipt or progress of individual applications will not be available until such time as the applications have been examined and a decision taken.