Dáil Éireann Debate, Thursday - 26 April 2012
14 Deputy Dara Calleary asked the Minister for Jobs, Enterprise and Innovation the efforts he has made to prevent a company (details supplied) from exporting 300 jobs in Leopardstown, Dublin and Dundalk, County Louth, to Northern Ireland; and if he will make a statement on the matter. [20920/12]
Amharc ar fhreagra31 Deputy Richard Boyd Barrett asked the Minister for Jobs, Enterprise and Innovation the steps he will take with a company (details supplied) to secure a reversal of its strategy to export jobs; and if he will make a statement on the matter. [20885/12]
Amharc ar fhreagra52 Deputy John Halligan asked the Minister for Jobs, Enterprise and Innovation the steps he will take with a company (details supplied) to secure a reversal of its strategy to export jobs; and if he will make a statement on the matter. [20886/12]
Amharc ar fhreagraI propose to take Questions Nos. 14, 31 and 52 together.
Vodafone Ireland announced on 22 March that it had completed a review of the company's contracted mobile call-centre operations. As a result of this review, the company adopted a new model for its mobile customer care, resulting in a move to a new provider, Teleperformance.
Vodafone Ireland and Rigney Dolphin have entered a six-week consultation process with employee representatives. With effect from 8 May, 27 Vodafone roles and 290 Rigney Dolphin contract roles will transfer to Teleperformance. Rigney Dolphin will remain a provider to Vodafone for other purposes.
I have been assured by Vodafone Ireland that the transfer of service will observe the Transfer of Undertakings — Protection of Employees (European Communities (Protection of Employees on Transfer of Undertakings) Regulations 2003) Regulations.
I recently met with Vodafone Ireland and the company has confirmed that it is likely that work will move to the Teleperformance site in Newry. I also met representatives of the workers their Union and local public representatives. I understand this transfer process will be a matter for Teleperformance, although Vodafone will continue to participate in the consultation period. I understand that Vodafone has agreed with Teleperformance that in the event of a move to Newry, all affected Vodafone and Rigney Dolphin employees will have the option to transfer to Newry when their role relocates. Teleperformance have guaranteed that terms and conditions will carry forward to Newry for those who choose to move, and alternatives for those who choose not to transfer will be discussed through the consultation process. While the situation that has arisen on this occasion is regrettable, it is nevertheless reflective of the competitive forces that affect the sector concerned.
In my meeting with Vodafone, the company made it clear that this decision has been taken for commercial reasons and they are not in a position to reverse it. The company have indicated that the work which they have on fixed line customer service is not under review and is performing well.
