Dáil Éireann Debate, Tuesday - 13 November 2012
134. Deputy Michael Colreavy asked the Minister for Social Protection if she will re-introduce the freefone number for callers to the central rents unit and allocate case officers to specific geographic regions. [49840/12]
Amharc ar fhreagraWe are examining all the communication channels for the Rent Unit with a view to improving customer service. With the introduction of email addresses for the unit, customers now have access to the Rent Units beyond the traditional CWO clinic times (sometimes with public access limited to two and a half hours, three times a week). The means that customers can now email the unit outside of office times at a time that best suits them. Also documents relating to the rent claim can now be attached to the email therefore reducing the expense for the customer and the turnabout time for the claim.
The Department keeps the operational and organisational process of the Unit under review with a view to managing operational efficiency and maximising service to the customer.
