Dáil Éireann Debate, Tuesday - 11 March 2014
586. Deputy Aengus Ó Snodaigh asked the Minister for Health if his attention has been drawn to the serious concerns of a family (details supplied) in Dublin 8 regarding the treatment of their father, who died on the way home following discharge from St. James's Hospital and his views on this matter. [12159/14]
Amharc ar fhreagraFirstly, may I offer my deepest sympathies to this family on their loss. I have asked the HSE to respond directly to the Deputy in relation to this case.
With regard to specific complaints in relation to experiences of individuals in our hospitals, I am advised that details of the HSE's formal complaints policy, entitled “Your Service Your Say”, can be found on the HSE website, at http://www.hse.ie/eng/services/yourhealthservice/feedback/complaints/. In accordance with this procedure, a complaint must be made in the first instance to the hospital in which the incident causing the complaint occurred. If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy at Oak House, Millennium Park, Naas, County Kildare, tel 1890 424 555, and the Ombudsman at Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2, tel 1890 223 030, email ombudsman@ombudsman.gov.ie.
