Firstly, may I offer my deepest sympathies to this family on their loss. I have asked the HSE to respond directly to the Deputy in relation to this case.
With regard to specific complaints in relation to experiences of individuals in our hospitals, I am advised that details of the HSE's formal complaints policy, entitled “Your Service Your Say”, can be found on the HSE website, at http://www.hse.ie/eng/services/yourhealthservice/feedback/complaints/. In accordance with this procedure, a complaint must be made in the first instance to the hospital in which the incident causing the complaint occurred. If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy at Oak House, Millennium Park, Naas, County Kildare, tel 1890 424 555, and the Ombudsman at Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2, tel 1890 223 030, email firstname.lastname@example.org.