My Department's phone systems do not currently provide for recording of calls into or out of the Department. Between 2007 and September 2012 calls coming into the call centre of the National Employment Rights Authority in Carlow were routinely recorded, but the recording was deleted automatically if the operator did not choose to save the call before the call ended. Staff members in the call centre could choose to save a call in cases where it was felt necessary. In line with good practice, callers to the NERA call centre were presented with a recorded message informing them that calls could be recorded. The system did not provide for any long term storage of calls. The system was discontinued in 2012 following a system upgrade as it was no longer felt to be necessary. The cost of the system amounted to €21,775 plus VAT.