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Social Welfare Offices

Dáil Éireann Debate, Tuesday - 21 March 2017

Tuesday, 21 March 2017

Ceisteanna (495)

Kevin Boxer Moran

Ceist:

495. Deputy Kevin Boxer Moran asked the Minister for Social Protection if plans are in place to securely share information in real time within Intreo and related Departments in order that hours of individual staff productivity are not wasted requesting the same information repeatedly; and if he will make a statement on the matter. [13027/17]

Amharc ar fhreagra

Freagraí scríofa (Ceist ar Social)

My Department is working towards consolidation on a single ICT ‘platform’ - the Business Object Model implementation - BOMi. This work is carried out as part of my Department’s continuous Service Delivery Modernisation programme.

As this programme progresses, all of my Department’s customer and claim-related systems will be integrated on the BOMi platform, ensuring that all customer and claim information is fully and automatically available across all of my Department’s schemes and places of business.

Separately, my Department continues to move towards having all customer documentation scanned and therefore immediately available to all staff, irrespective of location.

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