Dáil Éireann Debate, Thursday - 15 February 2018
246. Deputy Richard Boyd Barrett asked the Minister for Communications, Climate Action and Environment his plans to ensure that a landline telephone number is supplied along with 1850 or 1890 telephone numbers by all Departments including all State and semi-State bodies; and if he will make a statement on the matter. [8018/18]
Amharc ar fhreagraThe matter raised in the Question is a customer service issue for each individual public body including Government Departments. The use and display of telephone numbers is an area in which I have no statutory function.
I would draw the Deputy's attention, however, to arrangements in my Department which operates an 1890 lo-call option for users contacting my Department from fixed line numbers and a standard 01-6782000 access code which allows mobile phone users to contact my Department at the standard rate charged by their service provider or within their bundled minutes package. Other Government Departments offering a lo-call number also offer a standard phone number which can be accessed both from within and outside Ireland and which may be less expensive for mobile users to use.
