Tuesday, 27 February 2018

Ceisteanna (266)

Catherine Connolly


266. Deputy Catherine Connolly asked the Minister for Education and Skills if he has satisfied himself with the operation of an organisation (details supplied); and if he will make a statement on the matter. [9868/18]

Amharc ar fhreagra

Freagraí scríofa (Ceist ar Education)

Caranua has the important job of securing the most beneficial, effective and efficient use of the resources available in the investment account while being fair to survivors, seeking to meet their needs and benefit as many people as possible.

Caranua has, up until the end of December, expended €72.5m on services for survivors. The services include:

Applications Value by Category Type



€19.7 million


€51.3 million


€1.3 million

Exceptional Needs


Total Value of Applications Paid

€72.5 million

They are now publishing statistics on the feedback they receive from survivors and for 2017, there was a 90% satisfaction rate.

As well as having to comply with the Code of Practice for State Bodies, Caranua are currently implementing a number of measures, such as:

- It is reviewing its customer charter in consultation with stakeholders;

- It is making data available on feedback and complaints received;

- It is working to increase the level of face-to-face engagement with applicants.

- It is working to enhance the level of statistics it provides to the Department and to the public on waiting times for processing and communicating decisions.