Dáil Éireann Debate, Tuesday - 20 March 2018
190. Deputy Clare Daly asked the Minister for Education and Skills further to Parliamentary Question No. 103 of 28 February 2018, his views on whether the length of time taken by the board of Caranua to review the customer charter is appropriate; and when a new charter will be published. [11961/18]
Amharc ar fhreagraAs the Deputy is aware Caranua (the Residential Institutions Statutory Fund) is an independent statutory body and I have no role in relation to its day to day operations. I understand that Caranua has published its Customer Service Charter and its Feedback and Complaints Policy on its website (www.caranua.ie).
Caranua has identified a number of areas that it would review, these include: waiting times for first time applicants, its prioritisation policy and the usage of Nominated Person and Permission to Share Policy. I am advised that Caranua will progress these and related issues.
