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Irish Naturalisation and Immigration Service Administration

Dáil Éireann Debate, Tuesday - 20 March 2018

Tuesday, 20 March 2018

Ceisteanna (374)

Clare Daly

Ceist:

374. Deputy Clare Daly asked the Minister for Justice and Equality if the INIS website has ever been subject to a user experience, UX, audit; and if so, the results of the audit. [12930/18]

Amharc ar fhreagra

Freagraí scríofa

I am advised by the Irish Naturalisation and Immigration Service (INIS) of my Department, that no official User Experience audit has been conducted of the INIS website.

The INIS website is subject to ongoing review with the aim of better meeting the needs of the variety of customers who use the website. Feedback is regularly received from users, and is monitored to assess how usability of the site can be improved.

Significant work was carried out during 2017 to improve the readability and usability of the site, and this work continues as part of the functions of a small dedicated website team. Projects planned for 2018 include an upgrade to the website as well as moves towards service delivery through the website.

The website upgrade will be carried out as part of an upgrade to all Department of Justice and Equality websites, and will further improve both the content and usability of the site across a range of devices.

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