Dáil Éireann Debate, Tuesday - 20 March 2018
836. Deputy Michael Healy-Rae asked the Minister for Transport, Tourism and Sport his views on a matter (details supplied) raised in correspondence; and if he will make a statement on the matter. [12092/18]
Amharc ar fhreagraLike the Deputy, I sympathise with passengers who have been adversely affected by recent weather events. The Commission for Aviation Regulation (CAR) is the independent regulator for the enforcement of air passenger rights in Ireland. EU Regulation 261/2004 establishes common rules on compensation and assistance to passengers in the event of flight cancellation, delays, denied boarding and downgrading. In accordance with this Regulation airlines must provide due care and assistance to their passengers, this includes, meals and refreshments, the re-routing of flights, offering alternative flights, offering full refund of the ticket price, compensation and where necessary hotel accommodation in cases where an overnight stay becomes necessary.
The CAR website www.aviationreg.ie provides passengers with information regarding their rights and entitlements in accordance with EU Regulation 261/2004, including information on claiming refunds and compensation from airlines.
