Wednesday, 25 April 2018

Ceisteanna (204, 205)

Bernard Durkan

Ceist:

204. Deputy Bernard J. Durkan asked the Minister for Communications, Climate Action and Environment if he has had discussions with service providers with regard to the possible improvement of the quality of the mobile telephone service with particular reference to areas with very poor service due to lack of reception and others due to overloading; and if he will make a statement on the matter. [18323/18]

Amharc ar fhreagra

Bernard Durkan

Ceist:

205. Deputy Bernard J. Durkan asked the Minister for Communications, Climate Action and Environment the reason the mobile telephone service here is inferior to the service available in other European countries; and if he will make a statement on the matter. [18324/18]

Amharc ar fhreagra

Freagraí scríofa (Ceist ar Communications)

I propose to take Questions Nos. 204 and 205 together.

Providing telecommunications services, including mobile phone services, is a matter for the relevant service providers operating in a fully liberalised market regulated by the Commission for Communications Regulation (ComReg), as independent Regulator. I do not have statutory authority to require commercial companies to rollout services and make specific investments in particular locations. The ComReg consumer helpline is accessible at consumerline@comreg.ie and I would urge consumers who feel they have not received an appropriate response from service providers to make contact with the Regulator.

With respect to the quality of mobile telephony service in other countries, comparisons between Member States and within regions can be problematic for many reasons, including the fact that the technical characteristics of mobile phone networks that determine coverage and capacity will vary between operators and locations. Other factors would include the characteristics of individual markets, including topography, population density, frequencies used etc.

Various initiatives are underway to improve the quality and coverage of mobile services and broadband throughout Ireland. Notwithstanding ComReg’s independence, I recognise the frustration felt by Irish consumers where telecommunications networks are not always delivering the services people expect. Accordingly, I specifically included in the Programme for Government a commitment to a Mobile Phone and Broadband Taskforce. The Taskforce worked with key stakeholders to produce a report in December 2016, available on my Department’s website, which contains 40 actions to alleviate some of the deficits. The Implementation Group I co-chair with Minister Kyne is overseeing implementation of the actions and comprises all key stakeholders responsible for delivery. This includes ComReg, who attend as both an action owner, and in an observer capacity in their role as the independent Regulator.

Minister Kyne and I published the Mobile Phone and Broadband Taskforce Implementation Review 2017 on 21 February 2018, which comprehensively outlines the progress made in 2017 on the actions identified by the Taskforce. Of the 40 actions, 29 have been completed, with work on the remaining 11 carrying into the 2018 Work Programme. Following close engagement with stakeholders at the National Stakeholder Forum, an additional 23 new measures have been identified for delivery in 2018, which will lead to improvements for consumers across Ireland.

In terms of addressing mobile coverage blackspots, various initiatives are under way:

- My Department and the Department of Rural and Community Development have worked to achieve a greater consensus around site selection for telecoms infrastructure and therefore improve mobile phone coverage.

- Both Departments also worked with a pilot group of local authorities to identify the issues associated with mapping local blackspots. This pilot exercise has been completed, with all local authorities having been asked to map local blackspots and identify infrastructure that could potentially be used to provide additional coverage on an economic basis. This exercise is ongoing, and has been included in the 2018 Taskforce Work Programme. It is planned to have dedicated GIS resources in place to support this.

- Under Action 40 of the 2016 Report, a review was conducted to identify recommendations to address blackspots. This work is continuing in 2018 under a focus group to inform future policy development and initiatives, in providing guidance with respect to specific categories of locations where high quality mobile phone coverage should be made available as a priority, taking account of customer expectations.  

- ComReg is also delivering a composite national coverage map, which will, in tandem with its work on handset testing and activities to raise consumer awareness, allow people across Ireland to optimise the services available to them.

In tandem with the work of the Taskforce, the release by ComReg of the 3.6GHz radio spectrum band, which has been identified at EU level as a primary band suitable for the introduction of 5G, will also contribute to addressing increasing mobile data demands and improve mobile coverage. Mobile operators’ commercial investment has also resulted in improved services, following ComReg's 2012 multi-band spectrum auction. At least one operator now has in excess of 90% 4G population coverage.

All of these initiatives should assist in enhancing the quality of telecommunications services, particularly in rural areas.