I propose to take Questions Nos. 556 and 563 together.
My Department is committed to ensuring that the principles of natural justice are followed in all
claim decisions. This applies equally to decisions at initial claim stage and when claims are subsequently reviewed. The Department’s guidelines on Decision Making and Natural Justice are published on the website -
www.welfare.ie. This message is reinforced through guidelines, bulletins and staff training.
Overpayments of social welfare assistance and benefit payments arise as a consequence of decisions made under the relevant sections of the Social Welfare (Consolidation) Act, 2005.
As part of the process of finalising a decision and assessing an overpayment, the deciding officer or designated person (in the case of the administration of payments under the Supplementary Welfare Allowance provisions), is required to engage with the person concerned and offer them the opportunity to provide additional information in support of their claim. In addition, the customer may seek a review or may appeal any decision to the independent Social Welfare Appeals Office.
I am satisfied that the current processes meet the needs of members of the public and the administration of the social welfare system and I do not have any plans to change them.
If there is a particular case that the Deputy is concerned about, he should bring it to my attention and I will ask my officials to examine it.
I hope this clarifies the matter for the Deputy.