Dáil Éireann Debate, Tuesday - 6 November 2018
198. Deputy Michael McGrath asked the Minister for Finance the rules that apply with regard to an Irish citizen who spends part of their time here and part of their time abroad outside the European Union wishing to borrow from a financial institution here for home refurbishment works in respect of a house owned by them; and if he will make a statement on the matter. [45326/18]
Amharc ar fhreagraThe European Communities (Consumer Credit Agreements) Regulations 2010 provide a framework within which lenders in the European Union must operate. The evaluation of a credit application by a lender must include an assessment of the consumer’s creditworthiness on the basis of sufficient information. However, the extension of credit by lenders to potential customers remains a commercial decision for the lender.
If a consumer is unhappy with the service they have received from a regulated financial service provider or with a refusal to provide a service by a regulated financial service provider, they are entitled to make a complaint by writing directly to the firm concerned. The relevant provisions as regards ‘Complaints Resolution’ are contained in Chapter 10 of the Consumer Protection Code 2012, which can be found on the Central Bank's website. If the consumer is not happy with the outcome of their complaint, they can refer the case to the Financial Services and Pensions Ombudsman for investigation.
