Dáil Éireann Debate, Tuesday - 15 January 2019
135. Deputy Thomas P. Broughan asked the Taoiseach and Minister for Defence the customer complaints received by his Department in each of the years since 2016; if the complaints are grouped into categories; the nature of the complaints; the resolution of same; and the number progressed to the relevant Ombudsman in each of the years since 2016. [1869/19]
Amharc ar fhreagraMy Department received a small number of complaints in the years referred to by the Deputy. The table sets out the complaints which were received by the Department’s Customer Service.
|
Customer Complaints |
2016 |
2017 |
2018 |
|
Number |
6 |
5 |
0 |
|
Category group |
Not categorised. |
Not categorised. |
N/A |
|
Nature |
Response times to queries. Event cancellation. |
Response times to queries. |
N/A |
|
Resolution |
Through discussion with complainants to address the issues. |
Through discussion with complainants to address the issues. |
N/A |
|
Ombudsman referral |
None |
None |
N/A |
