Dáil Éireann Debate, Tuesday - 15 January 2019
423. Deputy Bríd Smith asked the Minister for Justice and Equality the training for INIS and GNIB officials that deals specifically with racial profiling; if training is provided as to the way in which to deal with and treat foreign nationals with respect; and the way in which persons that have negative experiences based on racial profiling or inappropriate comments can make a complaint or seek redress. [54369/18]
Amharc ar fhreagraI wish to make clear at the outset that officers of the Irish Naturalisation Immigration Service (INIS) of my Department or the Garda National Immigration Bureau (GNIB) do not engage in racial profiling.
Officers of GNIB and INIS undergo customer service training that includes training on awareness of different cultures and dealing with customers from other backgrounds in a culturally sensitive way. They also receive training on Human Rights obligations.
Details of customer complaint arrangements are provided on the INIS website www.inis.gov.ie and provided to customers by Immigration Officers upon request. Details of this email address are also provided on the Dublin Airport website under Immigration Contact Details.
The Garda Síochána Ombudsman Commission receives and responds to complaints made by members of the public concerning the conduct of the members of An Garda Síochána.
