Dáil Éireann Debate, Tuesday - 5 February 2019
174. Deputy Michael McGrath asked the Minister for Finance the criteria used by customs officials in deciding which passengers are stopped and questioned in the context of persons arriving through public airports; and if he will make a statement on the matter. [5559/19]
Amharc ar fhreagraI am informed by Revenue that they adopt a risk based approach when stopping and questioning passengers at public airports. I am advised that a key focus in this context for Revenue is the carrying of prohibited or restricted goods.
Revenue have further advised that their interaction with the public in airports is governed by Revenue’s Customer Service Charter which provides that customers are treated courteously, with consideration and in a non-discriminatory way when dealing with Revenue. Revenue staff receive comprehensive training covering this Charter, the Civil Service Code of Standards and Behaviour, and Revenue’s Code of Ethics.
