Tuesday, 19 February 2019

Ceisteanna (616)

Alan Kelly

Ceist:

616. Deputy Alan Kelly asked the Minister for Employment Affairs and Social Protection when the difficulties being experienced on the website MyWelfare.ie will be resolved; and when a paper application form inviting pensioners to fill in gaps in their records will be issued. [7959/19]

Amharc ar fhreagra

Freagraí scríofa (Ceist ar Employment)

Since late September 2018, my Department has been examining the social insurance records of approximately 90,000 pensioners, born on or after 1 September 1946, who have a reduced rate State pension contributory entitlement on post-Budget 2012 rate bands.  These payments are being reviewed under a new Total Contributions Approach (TCA) to pension calculation, which includes provision for homecaring periods.  My Department has already written to these pensioners to explain the process.

Last week I signed the necessary regulations, which together with provisions in the Social Welfare, Pensions and Civil Registrations Act 2018, allow the increased payments to be made on foot of the reviews.  My Department has already started issuing the outcome of reviews, and the first increased payments will start to issue this week.  These increased payments will include arrears to the 30th March 2018, or the pensioner’s 66th birthday if later than that.  Where pension rates do not increase as a result of this review, payments will continue to be made at their existing rate of entitlement.  No one will be worse off as a result of this review.

Where possible, my Department will use information already held to assist in the reviews.  In some, but not all, cases additional information is required from pensioners about unexplained gaps in their social insurance record to complete their review.  In January, almost 24,000 requests for additional information were issued. These requests included details on how to provide the required information using the Department’s online services, with a dedicated telephone number provided to support and assist pensioners making their applications.  Provision has also been made for those who do not have access to a personal computer, or the internet, who can use the dedicated line to request paper forms, which will issue over the next two weeks.  I am aware that some pensioners have reported difficulties accessing the online service and this is being examined as a matter of urgency.

Given the numbers involved, it will take my Department a number of months to complete the reviews, and approximately 120 additional temporary staff have been recruited to help with this work.

I hope this clarifies the matter for the Deputy.