Friday, 6 September 2019

Ceisteanna (2029)

Catherine Murphy

Ceist:

2029. Deputy Catherine Murphy asked the Minister for Culture, Heritage and the Gaeltacht the number of complaints her Department received under the customer service charter in 2017, 2018 and to date in 2019; if her attention has been drawn to issues and or problems in having complaints registered; and if she will make a statement on the matter. [35640/19]

Amharc ar fhreagra

Freagraí scríofa (Ceist ar Culture)

As I advised the House in response to Parliamentary Question number 1435 of 26th March last , my Department received two complaints in relation to the Department's operations during 2017 while a further three such complaints were received during 2018. I am advised that in each case, the matters raised were addressed and brought to a conclusion. 

My Department has received four complaints to date in 2019, one of which was subsequently referred to the Office of the Ombudsman with another referred to the Oifig an Choimisinéara Teanga. In all four cases, the matters raised have now been addressed and brought to a conclusion. 

My Department remains committed to advancing the principles of Quality Customer Service and achieving ongoing improvement in the delivery of its services.