Dáil Éireann Debate, Friday - 6 September 2019
82. Deputy Michael McGrath asked the Minister for Finance the facilities in place at Revenue Commissioners offices nationally for persons to obtain hard copy forms to claim tax relief such as tax credits and tax free allowances; the staff assistance available to persons who wish to make such claims in hard copy format; and if he will make a statement on the matter. [35106/19]
Amharc ar fhreagraI am advised by Revenue that it offers a wide range of online and other service options to support taxpayers in voluntarily complying with their tax and duty obligations.
The online services including for example, ‘Myaccount’, Revenue Online Service’ (ROS), eTax Clearance and 'MyEnquiries' are fully secure and available on a 24/7 basis. The systems are also intuitive and very user-friendly.
For those who do not use online services, Revenue has significantly improved its telephone services. For example, a customer can order a form by ringing the 24-hour automated ‘Forms Ordering Service’ on telephone number 01-7383675 and leaving voicemail details of the forms required, which will be immediately forwarded to the requested postal address. Alternatively, customers can request forms via email from custform@revenue.ie.
Revenue accepts that not all customers are e-enabled and prefer to visit public offices to obtain hard-copy forms and/or seek assistance. All forms are available in these public offices and on the rare occasion that stocks run out can be quickly ordered and forwarded to the customer. The staff in the public offices will assist and advise on the completion of forms and provide any assistance required on request.
Where a Revenue public office is not easily accessible, customers can make an appointment to visit a local office at a time that best suits their individual circumstances and meet an official who will assist as necessary, including completing forms. The appointments service telephone numbers are available at link; https://www.revenue.ie/en/contact-us/customer-service-contact/pay-as-you-earn-paye.aspx?gcd=0047
Finally, if the Deputy is aware of a specific individual that requires assistance he can advise the person to contact Revenue at 01-8655400 where arrangements can be made to deal with the matter.
