Dáil Éireann Debate, Tuesday - 23 June 2020
719. Deputy Martin Browne asked the Minister for Transport, Tourism and Sport if his attention has been drawn to the fact that persons who booked holidays through foreign travel agents trading here (details supplied) that had to cancel their plans due to Covid-19, have been refused refunds; and if he will make a statement on the matter. [12434/20]
Amharc ar fhreagraThe EU Package Travel Directive is the relevant law in respect of package holidays sold in EU countries whether the travel organiser is based in an EU country or directs such business to EU member states from a third country. Among the consumer protections in the Directive are those relating to the right to cancel package travel contracts and receive refunds.
In all instances the consumer should check the terms and conditions of the booking in respect to conditions relating to refunds. The Competition and Consumer Protection Commission has responsibility for advising on and protecting the rights of travellers and specific cases should be brought to it for attention if a customer is having difficulties.
Question No. 720 answered with Question No. 665.
