Dáil Éireann Debate, Tuesday - 7 July 2020
114. Deputy Emer Higgins asked the Minister for Transport, Tourism and Sport if his attention has been drawn to the fact that customers are being charged €50 per person for cancelling their tickets further to the announcement that customers who have booked travel tickets through an agency should be refunded; and if he will make a statement on the matter. [14222/20]
Amharc ar fhreagraUnder EU Directive 2015/2302, the Package Travel Directive, consumers have a right to a refund of all payments where a package holiday is cancelled either by the consumer or by the organiser due to unavoidable and extraordinary circumstances. In instances where unavoidable and extraordinary circumstances pertain - such as Government advice not to travel - then no termination fee should be applied to a cancellation. In all other instances the travel agent or tour operator may apply a fee, in accordance with the terms and conditions of the booking.
Consumer information on this issue is available at: https://www.gov.ie/en/publication/40f0d7-guidance-on-the-right-of-travellers-to-terminate-package-travel-cont/.
