Pádraig O'Sullivan
Ceist:149. Deputy Pádraig O'Sullivan asked the Minister for Finance when the office of the Revenue Commissioners in Cork will reopen to the public; and if he will make a statement on the matter. [13783/20]
Amharc ar fhreagraTuesday, 7 July 2020
Ceisteanna (149)
Freagraí scríofa
I am advised by Revenue that it closed its public offices, including the Cork office, in accordance with the Government measures announced on 27 March 2020 to suppress the transmission of COVID-19. Revenue has also confirmed that it is adhering to the public health advice that people work from home to the greatest extent possible. To facilitate such ‘remote working’ Revenue has provided the required IT and telephony support to staff so that service to customers is maintained.
I am aware that Revenue has continued to provide a full online service to its customers since the restrictions began and is for the most part delivering a next day response to queries received through the MyEnquiries channel. A similar level of service is being provided in respect of queries received through the postal service. Revenue has also maintained the National Employers Helpline and ROS Helpdesk throughout the pandemic to ensure claimants of the Temporary Wage Subsidy Scheme (TWSS) have a comprehensive support if required to assist them receive their entitlements.
Revenue is fully aware that not all customers can access its online services for a variety of reasons such as poor broadband connectivity or lack of IT skills and is prioritising reopening services as quickly as possible, while continuing to have regard to public health advice. For example, the National PAYE Helpline (01-738 3636) and the Local Property Tax Helpline (01-738 3626) have reopened in recent days on a 9.30am to 1.30pm basis (Monday to Friday) and it is intended that the other Helplines will follow as quickly as possible.
I am advised by Revenue that the position of public offices, including the Cork office, is under review and decisions will be made in accordance with public health advice and will focus on customer and staff safety as its highest priority. As was the case for most of its public offices before the pandemic, Revenue will re-open on an appointment only basis for customers and that all such appointments will fully observe the necessary social distancing protocols.
Finally, if the Deputy is aware of a specific customer that requires assistance from Revenue, he can provide the details through the Oireachtas Helpline at telephone number 01-8589999.