I am informed by Revenue that the appointed agent for the registration of vehicles, Applus, has re-opened the National Car Testing Service (NCTS) Centres for VRT purposes after 10 weeks’ closure due to Covid-19. The Centres were re-opened on a phased basis between June 8 and June 29 and every effort is now being made to reduce the waiting times for appointments and to clear the backlog.
I am also informed by Revenue that it monitors the level of service provided on an ongoing basis. In the context of the reopening and the safety protocols involved, all of the Centres have fewer opportunities to increase their services as they would have done prior to the closure. This has resulted in particular congestion in a number of Centres including the two Cork Centres and the Limerick and Tralee Centres. Staff in these Centres are working late evenings and weekends to deal with the backlog. In addition, the service provider is increasing the number of cars on call-out to pre-inspect cars for authorised motor dealers. Overall, Revenue is satisfied, notwithstanding the current congestion in some Centres because of the exceptional demand for appointments following the closure, that the service being provided is reasonable.
I am further informed by Revenue that registration by authorised dealers on the Revenue Online Service (ROS) of new cars and cars that have been pre-inspected was not interrupted during the closure of the NCTS Centres – further information about pre-inspection is on the Revenue website at the following link: www.revenue.ie/en/importing-vehicles-duty-free-allowances/guide-to-vrt/authorised-dealers-and-processes/pre-inspection-by-national-car-testing-service-ncts.aspx.