Dáil Éireann Debate, Tuesday - 21 July 2020
114. Deputy Róisín Shortall asked the Minister for Transport, Tourism and Sport if he has engaged with an airline (details supplied) regarding flight refunds; and if he will intervene with respect to outstanding refunds which contravene customers rights. [16910/20]
Amharc ar fhreagraAs things stand in law, air passenger rights are protected by Regulation (EC) No. 261/2004, which covers the rights of passengers in instances of flight cancellations. Under the Regulation, if an airline cancels a flight then customers are entitled to a full cash refund wihtin 7 days. The Commission for Aviation Regulation is the statutory body in Ireland with responsibility for enforcing airline refund obligations. I understand that the Commission has already written to the airlines reminding them of their legal obligations. Anyone having difficulties securing a refund should contact the Commission. Further advice is available on its dedicated passenger rights website www.flightrights.ie.
