Dáil Éireann Debate, Tuesday - 28 July 2020
610. Deputy Pearse Doherty asked the Minister for Employment Affairs and Social Protection the reason jobseeker’s allowance payments were not issued to the bank account of a person (details supplied); when outstanding payments will be made; and if she will make a statement on the matter. [18585/20]
Amharc ar fhreagraWhen a customer makes a claim for a Jobseekers payment online through their MyWelfare.ie account, the Department is obliged to make any such payment to the customer in accordance with the bank account details which the customer has provided. Where the account detail information provided is not valid, a payment made will be returned by the bank to the Department. In all other cases, once payment is made on the basis of the bank details supplied by the customer; any subsequent issues arising are a matter between the customer and the relevant bank. In this instance, valid bank account details were provided at the time of application, and payments have not been returned.
Officials within the Department are aware of this particular matter and have been in communication with the customer concerned. Following a recent representation made by the customer to the Department, a reply was issued to the customer (on 21 July) informing her of the procedures to obtain her original application on MyWelfare.ie, in order to enable her to retrieve the relevant bank details provided therein. The customer will then be able to contact the bank with the details provided in the initial application with a view to resolving the matter.
Officials in the Letterkenny INTREO office and Community Welfare Service have also assisted the customer in relation to this matter; and are working directly with her to provide support.
I trust this clarifies matters.
