Dáil Éireann Debate, Tuesday - 8 September 2020
271. Deputy Matt Carthy asked the Minister for Finance the State agency which has oversight of State savings accounts administered via An Post and to whom persons who have an issue with the practices of An Post with administration of savings accounts and schemes should address grievances; and if he will make a statement on the matter. [22423/20]
Amharc ar fhreagraState Savings products are offered by the Minister for Finance acting through the National Treasury Management Agency (NTMA) pursuant to the powers conferred on the NTMA by the National Treasury Management Agency Act 1990 and the National Treasury Management Agency Act 1990 (Delegation of and Declaration as to Functions) Order 1990 (S.I. No. 277 of 1990).
Persons that might be dissatisfied with service or products may raise their concerns by completing the relevant customer complaint form, by writing a letter or sending an e-mail to Complaints@Statesavings.ie, as covered in the State Savings Customer Complaints process. Full details are available on www.statesavings.ie .
If persons are not satisfied with the outcome of the complaints procedure or believe the final response to be in error, they may appeal the response in writing giving reasons, to the State Savings Complaints Appeals Unit, GPO, or by email at Appeals@StateSavings.ie .
