This matter involves an application for a birth certificate which was submitted on www.certificates.ie on 4th September 2020. I wish to advise the Deputy that the HSE is responsible for this website and that the Eastern Registration Office issues certificates once the application has been processed. Due to restrictions due to Covid-19, the demand for certificates from this source has increased significantly and, consequently, delays in processing applications have occurred.
The increase in demand for certificates from certificates.ie is due to the temporary closure of Civil Registration Offices in order to adhere to public health guidance. In ordinary circumstances, certificates are issued on the day that a birth or death is registered. Because certificates cannot be issued as usual, the level of demand on the online certificate service has grown at unprecedented levels which has caused delays in the issue of certificates.
The HSE has informed the General Register Office, which operates under the aegis of my Department, that it regrets the delays and that steps are being taken to augment its staffing levels to meet the increased demand for certificates. I have also been informed that the birth certificate sought will be issued in the coming days.
I hope this clarifies the matter for the Deputy.