Dáil Éireann Debate, Wednesday - 30 September 2020
157. Deputy Mark Ward asked the Minister for Social Protection the process for persons applying for a public services card; if the process has changed due to Covid-19; and if she will make a statement on the matter. [27438/20]
Amharc ar fhreagraThe SAFE registration process, which my Department uses to authenticate a person's identity, is a face- to-face process which results in the issuing of a Public Services Card (PSC).
At the outbreak of the COVID-19 pandemic in March 2020, my Department temporarily postponed the SAFE registration process. This decision was taken to comply with HSE and WHO guidelines in respect of social distancing.
I am happy to confirm that the SAFE registration service has now resumed in most Intreo Centres and Branch Offices. This is being done in line with all relevant guidelines to ensure the health and safety of the Department's customers and staff and I expect that the service will be fully resumed nationwide over the coming weeks.
To help manage social distancing in its offices, my Department has suspended the online appointments system for SAFE registration appointments. Any person wishing to book an appointment should contact their local Intreo Centre and they will be assigned one.
I trust this clarifies the matter for the Deputy.
